Job Description
Russell Tobin's client is hiring a Customer Service/Admin Support in Wichita, KS
Employment Type: Contract
Location: Onsite - Wichita, KS 67202
Schedule: Monday–Friday, 7:30 AM–4:30 PM or 8:00 AM–5:00 PM
Pay rate: $23-$24.60/hr
Responsibilities:
- Assist in identifying obstacles within the claims management process and collaborate with internal teams, including customer service representatives, sales, and account managers, to implement corrective actions as directed
- Provide timely updates to internal stakeholders regarding claim status and support issue resolution
- Support the generation and processing of claim documentation in accordance with established procedures
- Resolve simple administrative or clerical issues related to claim investigation, processing, and resolution following defined guidelines
- Respond to basic customer inquiries regarding credit memos, debit memos, short pays, and deduction authorizations
- Handle moderately complex clerical, administrative, technical, or customer support issues under general supervision, escalating complex issues when appropriate
- Perform additional duties as assigned
Requirements:
- High school diploma or equivalent required; Bachelor’s degree in a related field or equivalent practical experience preferred
- Minimum of two (2) years of related work experience, preferably in a customer-facing or claims management environment
- Experience using CRM tools (Salesforce or similar) and ERP systems (SAP or similar) preferred
- Strong attention to detail with demonstrated accounting experience, particularly involving large transactions
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.