Job Description
Job Description
We are a small yet growing, privately-owned manufacturing company. We are seeking a dedicated and enthusiastic on-site Customer Service / Inside Sales Representative to join our small yet dynamic team. This position is available due to growth in our business. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and address customer inquiries will be essential in fostering strong relationships and ensuring customer satisfaction. The ideal candidate will have a passion for service and a knack for problem-solving. NO COLD CALLING INVOLVED, NO REMOTE OPTIONS, NO RELOCATIONS PLEASE
Responsibilities
- Process new orders, check inventory, and process payments.
- Develop detailed quotes for all orders from existing and new clients, with detailed specifications, quantities, unit pricing, cost breakdowns (including labor, materials, tooling, etc). Will include total costs, including all applicable taxes, warranties, delivery options, discounts, etc.
- Handle order processing, sample fulfillment, and detailed purchase order creation. Follow through with clients directly via email and phone. Work throughout internal departments, including production.
- Successfully handle all customer service issues that arise. Troubleshoot and conduct investigations, and research any issues clients might have with samples, orders, delivery, product quality, etc., and come to a successful resolution, in a timely manner.
- Respond promptly to customer inquiries via phone, and email, ensuring a high level of service and problem resolution.
- Answer phones as a team within the office.
- Must be able to work independently as well as in a team, and take ownership of position and process.
- Utilize software tools, including Excel, to manage customer interactions and maintain accurate records.
- Market products effectively by understanding customer needs and providing tailored solutions.
- Negotiate terms with customers when necessary to facilitate sales and enhance satisfaction.
- Conduct follow-up communications to ensure customer satisfaction and resolve any outstanding issues.
Requirements
- 3 years of proven experience in customer service or inside sales within a business-to-business product company. (No business to consumer, retail industries, or call centers)
- Strong communication and organizational skills.
- Proficiency in using MS Office, including strong Excel (for graphs); QuickBooks is a plus.
- Ability to learn specialized products effectively while maintaining a positive rapport with customers. Must be proactive and resourceful - not afraid to ask questions, take notes, and have strong follow-through skills.
- Excellent negotiation skills with the ability to handle objections gracefully.
- A proactive, positive and upbeat attitude towards problem-solving and a commitment to delivering exceptional service.
Join us in making a difference by providing top-notch customer service that keeps our clients coming back!
Company DescriptionWe are a privately held, growing niche manufacturer seeking passionate service professionals to join our growing team.
Company Description
We are a privately held, growing niche manufacturer seeking passionate service professionals to join our growing team.