Job Description
Job DescriptionJob Description
- Act as a secondary group contact and event facilitator for programs after receipt of signed contract.
- Support of three or more managers and affiliated programs.
- Management of incoming phone calls and transfers regarding the event.
- Run group reports such as pickups and rooming lists.
- Work in tandem with Convention Desk and Group desk on housing changes throughout program.
- Assistance in developing estimated charges, submitting for credit, invoicing and collection of deposits.
- Help with preparation of group resume by merging, matching details to contract, filling in concessions, estimated charges and noting group VIPs.
- Aid in executing orders in affiliation with event requirements (such as telephone orders, meeting event orders, business center needs)
- Assist with hotel operational orders for events (such as meal vouchers, restaurant reservations, cabana reservation, show tickets, spa/salon, golf, etc.)
- Help with preparation of VIP arrival/departure by setting up amenities, cards, transfers, etc.
- Preparation for Group Precons by confirming attendance, printing nameplates, making necessary copies.
- As a part of the sales line: answer, screen and direct all incoming calls/leads in a professional manner.
- Assist and maintain an accurate filing system for all correspondence and reports in compliance with general office procedures.
- Daily distribution and organization of department Meeting Event Orders.
- Input accounts and bookings and maintain files in Delphi.
- Follow Convention Services task list to complete each task in the full life cycle.
- Perform all other duties and responsibilities as requested by Convention Services & Hotel Sales Department Management.
Qualifications
- Problem solving skills, good communication skills, ability to multi-task, and adhere to strict timelines in the completion of work.
- The ability to work with internal and external clients.
- Strong computer skills and proficiency in Microsoft Office specifically Outlook, Word, & Excel.
- Ability to work under pressure as well as manage multiple tasks at once.
- Must possess good written and verbal communication skills.
- Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
- Models a professional and polished appearance as required by company guidelines.
- Must be able to interact with internal and external guests in a professional manner.
- Must have at least a high school diploma or a GED.
- Must have at least 2 years of clerical experience and be able to type 60 wpm.
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.