Director of Business Development and Customer Experience

Job Description

Job DescriptionSalary:

Job Title: Director of Business Development and Customer Experience

Department: Sales & Customer Experience

Reports to: Vice President of Operations

Travel Required: Up to 60% Within Company Business Markets (Georgia and South Carolina)

Scope:

Palmetto Propane, Fuels, and Ice is a leading provider of propane and fuel services across South Carolina. We are committed to delivering safe, reliable energy solutions to residential, commercial, and agricultural customers. At Palmetto Propane, were not just offering a job - were offering the opportunity to grow with a family-owned company that values integrity, teamwork, and a strong work ethic.

We are seeking an experienced Director of Business Development to lead our Sales, Retail, and Customer Service teams while driving organizational growth and ensuring exceptional customer experience at every touchpoint. This is a high-impact leadership role responsible for developing sales strategy, expanding business opportunities, strengthening customer relationships, and ensuring excellence in service delivery. The ideal candidate is a strategic thinker, strong communicator, and collaborative leader who thrives in a dynamic, fast-paced environment.

Duties and Responsibilities Include but Are Not Limited To:

• Provide leadership, direction, and operational oversight for all Sales functions, including Outside Sales, Inside sales (retail and residential), and the Customer Service Team.
• Develop and execute strategic plans to achieve company growth goals and expand market.
• Monitor key performance metrics related to sales performance, customer retention, service delivery, and team productivity.
• Oversee customer experience initiatives to ensure consistent, high-quality interactions across all departments.
• Cultivate strong internal partnerships with Dispatch, Operations, Service and Financial teams.
• Identify and pursue new business opportunities, including commercial, agricultural, and residential market growth
• Conduct regular coaching, training, and performance evaluations for team members.
• Manage key customer accounts and serve as an escalation point for complex issues.
• Analyze market trends, customer feedback, and competitive activity to inform strategy.
• Represent the company at industry events, networking functions, and community outreach activities.
• Assist with budgeting, forecasting, and resource planning for the Sales and Customer Service functions.
• Perform all other duties as assigned.

Requirements:

• Bachelors degree in business, Marketing, Management, or related field (or equivalent experience)
• Minimum 5 years of leadership experience in sales, business development, or related roles.
• Demonstrated ability to lead cross-functional teams toward shared goals.
• Strong communication, negotiation, and relationship-building skills.
• Proven track record of achieving revenue growth and managing customer-facing operations.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Proficiency in CRM systems, reporting tools, Microsoft Office, and general computer applications.
• Ability to travel regularly and represent the company professionally in various settings.

What We Offer:

• Competitive salary based on experience.
• Performance-based bonuses
• 401(k) with 25% company match.
• Medical, dental & vision insurance.
• Short-term and long-term disability coverage.
• Life and AD&D insurance.
• Voluntary accident and critical illness insurance.
• Flexible Spending Account (FSA).
• Holiday Savings Account.
• Paid Time Off (PTO), with increases based on tenure.
• Paid holidays.
• Employee referral program.
• Propane discounts and more!

Disclaimer & Approvals:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Palmetto Propane, Fuels, and Ice is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.