Job Description
Job Description
Are you looking to grow? Spaulding & Associates, LLC in Jasper, Indiana, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Insurance Customer Service Representative and Loyalty Specialist. In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related questions, concerns, and requests. Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience while ensuring their clients have the coverage they need.
Spaulding & Associates, LLC in Jasper and Ferdinand Indiana, is looking for a goal-oriented, enthusiastic person with a positive attitude to help display our amazing agency value and services as a team member. We are looking for someone who is willing to learn and grow with our agency. Every day you'll be using your strong communication and customer service skills, problem-solving, rapport-building, and time-management talents to ensure you are providing the best experience for your clients.
No Previous Insurance Experience? No problem!
Are you a Licensed Insurance Sales and Customer Service Representative? Amazing!
If you have prior insurance experience, we will provide the tools, environment, and opportunity for you to grow your career in the insurance business as a member of our incredible team. If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today!
If you are ready to make a change in your life and are looking to join a company that cares about both the clients and YOU, apply today!
We are seeking Career Minded individuals, not people that just want a job.
Benefits
Hourly Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Hands on Training
Life Insurance
Career Growth Opportunities
Evenings Off
Incentive Awards Trips
Tuition Reimbursement
Annual Awards Banquet
Responsibilities
- Process customer policy change requests.
- Complete Evidence of Insurance requests.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Take premium payments from customers.
- Ask each customer for referrals and explain our referral program.
- Treat each customer contact as a cross and up-sell opportunity including financial products.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Generating insurance quotes.
- Provide exceptional customer service and support.
- Be outstanding at relationship building.
- Develop and maintain client relationships.
- Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
- Schedule appointments for sales staff to meet prospective customers.
- Provides on-going support to insurance clients as needed.
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Driven and goal-oriented individual.
- Possess or obtain within 60 days Indiana Property & Casualty and Life insurance license