Job Description
Job Description
Requirements for Assigned Personnel
: Required Services:
Considerable Help desk/ Call Center experience.
Advanced PC and network troubleshooting skills.
Knowledge of interfaces.
Thorough knowledge of help desk software and procedures.
Able to troubleshoot, analyse issues, recommend effective solutions without direction.
Working knowledge of training principles and practices.
Knowledge of the principles and practices of public relations.
Strong ability to exercise independent judgment and discretion in the interpretation and application of federal, state and departmental policies, rules and regulations.
Strong ability to communicate effectively, both orally and in writing.
Strong ability to establish and maintain effective working relationships