Job Description
Job Description
Job Title: Remote Call Center Representative
Hourly Pay: $19 – $23/hour
Summary:
We’re hiring friendly and dependable individuals for the role of Remote Call Center Representative. This fully remote position involves assisting customers over the phone, answering questions, providing information, and ensuring a positive interaction. You’ll follow straightforward procedures to offer helpful solutions. If you're comfortable with computers, enjoy structured tasks, and are seeking a reliable remote opportunity, this role could be a great fit.
Job Responsibilities:
-
Answer incoming customer calls and provide accurate, helpful information
-
Record notes after each call to ensure proper follow-up
-
Use simple software tools to assist with basic requests and verify information
-
Follow provided guides to address routine customer concerns and escalate complex issues
-
Make follow-up calls or provide reminders based on prior interactions
-
Stay informed on company services and updates to communicate clearly
Qualifications:
-
Clear, professional speaking voice with strong listening skills
-
Basic computer skills, including typing and multi-tasking
-
Organized and able to stay focused while working independently
-
Quiet, distraction-free home workspace with reliable internet
-
Previous customer service or call center experience is a plus, but training is provided
-
Must be at least 18 years old with a high school diploma or equivalent
Perks & Benefits:
-
100% remote—work from home
-
Hourly pay from $19 to $23, depending on experience
-
Paid training and ongoing support
-
Flexible shift options, including evenings and weekends
-
Supportive team environment with regular check-ins
-
Opportunities for advancement and promotions