Beltone Call Center Rep. (Patient Relationship Specialist)

Job Description

Job DescriptionPatient Relationship Specialist/Call Center Representative (On-Site)Starting at $16.00 - $17.00/hour PLUS Monthly Bonus OpportunitiesO’Fallon, IL 62269If You Are:• Passionate about helping others.• Motivated to succeed.• Looking for a career, and not just a job.• Happiest when working with a team.• Interested in opportunities for advancement.• Ready to take your career to the next level. We have the perfect opportunity for you!What You’ll Do:Our Patient Relationship Specialists (PRS) are responsible for ensuring a high-quality phone or chat interaction with each patient. Patient Relationship Specialists will schedule hearing health care appointments for new and existing patients via inbound calls, outbound calls, text message and/or chat.• Schedule patient appointments and answer questions using the appropriate script and resources provided.• Help patients reschedule missed appointments or set routine service appointments.• Overcome objections and re-direct conversations to ensure callers get the help they need.• Communicate effectively with callers experiencing hearing difficulties.• Provide excellent customer service.• Abide by HIPAA regulations.Qualifications:• High School Diploma or GED is required.• 2+ years of Customer Service, Contact Center, Collections, or Sales experience is preferred.• Prior call center and chat experience preferred.• Excellent verbal and written communication skills.• Strong analytical skills.• Strong customer service skills.• Remain calm under pressure.• Advanced problem-solving skills.• Advanced Computer skills: Windows, Office 365, Microsoft Office.• Ability to work well with a variety of personalities & effectively build relationships with callers and co -workers.Work Environment:This job operates in a professional call center environment. This role routinely uses standard office equipment such as computers with multiple screens and phones. This is NOT a work-from-home position.Compensation & Benefits:• Starting at $16.00 - $17.00 per hour. Depending on experience & assessment scores• Monthly Bonus Opportunity (after 30 days)• Paid Time Off (after 90 days)• Paid Holidays• 401(k) • Health, Dental, Vision, FSA, Short & Long Term Disability, Voluntary Life, and more (after 60 days)Who We Are:Hearing Care Central is the premier patient care representative for Beltone - the nation’s #1 Hearing Aid Provider. Located in O’Fallon, Illinois, our Patient Care Specialists are more than Call Center Representatives. We help to accurately connect new and existing patients with Beltone’s Hearing Care Experts at the nearest location across the nation.We also proactively help people with hearing loss to find hearing solutions that fit their needs and lifestyles, by outfitting them with hearing solutions through free testing, evaluations, and checkups. In short, we are the front line of hearing care.• Full-time hours available• Hours of Operation 7:00 AM to 6:00 PM- Monday through Friday• Hours of Operation 8:00 AM to 5:00 PM- Saturday• Holiday and weekend availability requiredNo Phone CallsMust Apply OnlineNo Staffing Agencies