Job Description
Job Description
Description
Our client is a leading HVAC distribution company seeking a Full-Time Technical Support Specialist to join their team. This role requires a highly analytical individual with strong troubleshooting capabilities and a deep understanding of HVAC systems. The ideal candidate will be detail-oriented, capable of diagnosing technical issues, and committed to supporting contractors and technicians through structured problem-solving while maintaining accurate case documentation.
Benefits:
- Health Insurance
- Paid Time Off
- Holiday Pay
- Career development and manufacturer training
- Stable, long-term growth environment
Payrate:
$60,000 – $75,000 annually (based on experience)
Responsibilities
- Provide HVAC troubleshooting support via phone and ticketing systems
- Analyze wiring diagrams, refrigeration circuits, and system performance
- Interpret voltage, amperage, and pressure readings to diagnose issues
- Identify root causes related to installation, operation, or component failure
- Document technical findings and maintain structured case records
- Request and review supporting materials such as photos, videos, and installation data
- Guide contractors and technicians toward effective corrective solutions
- Provide installation and operational recommendations when needed
- Support technical education initiatives for clients when applicable
- Escalate confirmed failures to internal departments when necessary
- Identify recurring product issues and quality trends
- Collaborate with internal teams such as the warehouse and purchasing
Requirements
- Minimum 3+ years of HVAC technical experience
- Strong understanding of split systems and heat pump operations
- Ability to read and interpret electrical schematics and wiring diagrams
- Strong troubleshooting and analytical skills
- Professional communication skills, especially when supporting contractors
- Experience providing technical support in a distribution or contractor environment is preferred
- Bilingual (English/Spanish) preferred
If you match the profile, please apply!
Company DescriptionSIGOOK® is a Staffing Firm offering equal labor opportunities in compliance with all applicable laws in the USA for personnel recruitment and selection. We sincerely thank all candidates who apply; however, only those selected for an interview will be contacted.
Company Description
SIGOOK® is a Staffing Firm offering equal labor opportunities in compliance with all applicable laws in the USA for personnel recruitment and selection. We sincerely thank all candidates who apply; however, only those selected for an interview will be contacted.