Job Description
Job Description
About the Role:
We are seeking a highly motivated and skilled individual to join our team as a Customer Service Representative/Dispatcher. As a CSR Rep/Dispatcher, you will be responsible for providing exceptional customer service and administrative support to our clients and staff. Your primary goal will be to ensure the smooth and efficient operation of our office, while maintaining a professional and welcoming environment for all visitors.
Minimum Qualifications:
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Proficiency in using phones and other office equipment
- Strong organizational and time management skills
- Ability to work independently and as part of a team
Preferred Qualifications:
- Experience in customer service or administrative support
- Familiarity with dispatching software and procedures
Responsibilities:
- Answering and directing phone calls, taking messages, and responding to inquiries in a timely and professional manner
- Providing administrative support to staff, including scheduling appointments, organizing files, and preparing documents
- Assisting with customer service inquiries and resolving issues to ensure customer satisfaction
- Dispatching and coordinating with field staff to ensure timely and efficient service delivery
- Maintaining a clean and organized office environment
Skills:
As a CSR Rep/Dispatcher, you will utilize your excellent communication and interpersonal skills to provide exceptional customer service and support to our clients and staff. Your proficiency in using phones and other office equipment will be essential in answering and directing phone calls, scheduling appointments, taking messages, and responding to inquiries in a timely and professional manner. Your strong organizational and time management skills will enable you to provide administrative support to staff, including scheduling appointments, organizing files, and preparing documents. Additionally, your ability to work independently and as part of a team will be crucial in maintaining a clean and organized office environment. Familiarity with dispatching software and procedures, as well as experience in customer service or administrative support, are preferred qualifications that will enhance your ability to succeed in this role.