Job Description
Job Description
THE ROLE: National Manager of Quality Assurance is a corporate operations role responsible for evaluating, strengthening, and elevating construction quality standards across all divisions of the company. This position conducts independent, on-site audits of homes, job sites, construction processes, quality programs, and team knowledge. In addition to auditing, the role serves as a teacher and capability builder, providing practical training, coaching, and feedback to improve consistency, craftsmanship, and execution nationwide.
DAY IN THE LIFE:
- Conduct regular, structured site visits to all divisions
- Perform detailed inspections of homes at multiple stages (pre drywall, pre paint, final, post close as applicable)
- Evaluate workmanship, code compliance, company construction standards and trade performance to ensure consistency across similar product types
- Assess adherence to approved plans, specifications, and scopes of work
- Audit field implementation of company quality programs, construction checklists and controls as well as Inspection, /punch processes, warranty and close out procedures
- Identify breakdowns between intended standards and actual field execution
- Validate that quality metrics and inspection processes are being used as designed
- Assess construction knowledge and technical competence of Area Construction Managers / Superintendents, Assistant Superintendents, and Warranty team members
- Ensure all sites are OSHA compliant and meet all construction / building standards
- Identify skill gaps related to building science, code requirements and best practice construction methods
- Document recurring knowledge issues by division, product type, or geography
- Deliver hands on, practical training in the field and classroom settings
- Develop and lead jobsite walk through trainings, trade and supervisor quality refreshers, and targeted training focused on recurring defects or risks
- Reinforce best practices through real examples, demonstrations, and coaching
- Partner with Corporate Operations to recommend updates systems, processes, standards and training content
- Prepare clear, factual, and actionable audit reports for Corporate Operations and Division leadership (as appropriate)
- Provide trend analysis across divisions to inform enterprise level decisions
WHAT YOU’LL NEED:
- High School Diploma or G.E.D. bachelor’s degree preferred
- 8+ years of hands-on residential construction experience
- Certified Quality Inspector, OSHA 30 Hour Safety Certification required
- Deep understanding of building science, residential structural systems, envelope, framing, MEP integrations, and finish quality
- Extensive travel required (typically 70–80%)
- Must be comfortable working independently across multiple regions
- Ability to be on active job sites regularly
#LI-Hybrid
The compensation range for this role is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Thomas James Homes is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.