Job Description
Job Description
This job contributes to ZC Tea’s success by providing an exceptional experience to all customers as ambassadors of tea leadership and stewards of quality. Through a commitment to operational excellence, they work together as a team to create the ZC Tea experience for their customers and one another. The incumbent is responsible for modeling and acting in accordance with ZC Tea guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Tea Expert & Brand Ambassador:
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of ZC Tea
- Provide unique tea-forward experience for every customer
- Serve as a tea expert, providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods (brewing process, flavor, etc.)
- Demonstrate impeccable composure and ability to thrive in ambiguous situations. Maintains a calm demeanor during periods of high volume or unusual events.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety and sanitation guidelines and standards
Contributes to positive team environment
- Maintains regular and consistent attendance and punctuality
Service:
- Anticipates customer and store needs by constantly evaluating environment and customers for cues
- Delivers exceptional customer service to all customers
Sales:
- Maintain knowledge of unique staple and seasonal ZC Tea products
- Engage customers and leverage selling skills
Operations:
- Operate in environment with rapid innovation with minimal turnaround time from innovation to product and service delivery to the customer
- Follows ZC Tea operational policies and procedures, including those for cash handling and safety and security.
- Maintain a clean and organized workspace so that partners can locate resources and products as needed
Basic Qualifications:
- Legal documentation establishing your identity and eligibility to be legally employed in the United States
- Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time
- Ability to carry 35lb on a consistent basis
Experience in the service or entertainment industry (i.e. restaurant, bar, theater, or hospitality)
- Reading, writing, and oral proficiency in the English language
- Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
Preferred Qualifications:
- 1-2 years of specialty retail sales experience is preferred
- Ability to carry and balance a tray
- High attention to detail with the ability to multitask and prioritize effectively
- Ability to learn quickly
- Ability to read customer cues and curate an immersive experience based on customer needs
- Strong interpersonal skills
- Ability to build relationships quickly
- Ability to work in multiple positions within different store departments (Zones), performing many different tasks within the departments during each shift
- Ability to memorize complex menus, ingredients, beverages & food builds
- Facilitation and presentation skills Ability to understand and carry out oral and written instructions and request clarification when needed
- Ability to work as part of a large and matrixed team
- Additional languages beneficial
Disclosures
ZC Tea is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. ZC Tea is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@zctea.co.
Job Types: Full-time, Part-time
Company DescriptionWe don’t just buy businesses—we bring them into the family. At McGinnis Enterprise, we invest in and build family-owned businesses, growing them into something bigger while keeping their legacy intact. To us, every business is part of something bigger—its story, its people, its legacy.
Company Description
We don’t just buy businesses—we bring them into the family. At McGinnis Enterprise, we invest in and build family-owned businesses, growing them into something bigger while keeping their legacy intact. To us, every business is part of something bigger—its story, its people, its legacy.