Receptionist, Dental

Job Description

Job DescriptionDescription:

LOCATION: Wayne County Healthy Communities - Hamtramck, MI 48212

POSITION SUMMARY: The Dental Receptionist serves as the first point of contact for dental patients and plays a key role in coordinating both clinic-based and school-based dental services. This position is responsible for greeting patients, managing appointment schedules, verifying insurance, collecting payments, and maintaining accurate records. The Dental Receptionist ensures smooth daily operations while delivering exceptional customer service in a fast-paced dental care environment.

ESSENTIAL FUNCTIONS:

• Greet and check in dental patients in a courteous and professional manner
• Schedule, confirm, and reschedule dental appointments using the electronic dental record (EDR) system
• Coordinate and maintain calendars for school-based dental screenings and treatment days
• Communicate with school staff and parents/guardians regarding appointments, consents, and follow-up care
• Verify dental insurance coverage, collect co-pays, and process payments
• Ensure accurate registration, documentation, and transfer of school-based visit data into EDR
• Prepare and distribute appointment reminders and follow-up instructions
• Assist in tracking patient data and coordinating outreach communications

CROSS-TRAINING & DEPARTMENTAL SUPPORT:

• Cross-trained to provide scheduling and front desk coverage for medical and behavioral health departments
• Serves as a backup receptionist for medical and behavioral services during staff absences or peak times
• Supports unified front desk workflows to ensure smooth patient check-in, registration, and insurance verification across departments

ADMINISTRATIVE & COMPLIANCE

• Answer incoming calls and respond to patient inquiries or route to appropriate staff
• Maintain a clean, organized, and welcoming front desk and waiting area
• Follow HIPAA and patient confidentiality protocols at all times
• Participate in regular front desk team meetings and quality improvement initiatives
• Support special projects, reporting, and other administrative duties as assigned

JOB QUALIFICATIONS:

• Familiarity with electronic medical records systems
• Strong organizational and multitasking skills with high attention to detail
• Experience with insurance verification and dental billing processes
• Excellent interpersonal and communication skills
• Valid Driver License & reliable transportation required

EDUCATION AND EXPERIENCE:

• High School Diploma or GED required
• Associate’s degree or training in healthcare administration preferred
• Minimum 1–2 years of experience in a dental or healthcare office setting preferred

Salary: $16.00 - $20.00 hourly (based on experience and Qualifications)

Employment Type: Full-Time

Classification: Not-Exempt

Benefits:

• Health insurance, Dental insurance, and Vision insurance
• Paid time off (Holidays, Vacation, Personal, & Sick time)
• 401a & 403b (Retirement plans)
• Long Term Disability
• Employee assistance program
• Group Life Insurance
• Various Voluntary Benefit Option
  

Application Deadline: December 12, 2025.

Please contact SEMHA HR Department @ (313) 873-6500 if you need assistance to upload resume, cover letter, and/or make application online.

** Applicants must be presently authorized to work in the United States on a full-time basis. E.O.E.**
** SEMHA is an equal opportunity employer that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the SEMHA Human Resources Department. **
** SEMHA positions are grant funded and are contingent upon the continued support of the funding throughout the duration of the assignment. **Requirements: