Job Description
Job DescriptionCompany Description
Elevare Branding is a forward-thinking firm dedicated to elevating client experiences through exceptional service standards and innovative communication strategies. We specialize in developing high-performance teams equipped with strong interpersonal skills, reliable customer relations practices, and a commitment to operational excellence. Our culture is built on professionalism, integrity, and continuous growth. We value individuals who bring initiative, adaptability, and a passion for helping others reach their highest potential.
Job Description
We are seeking a knowledgeable and engaging Customer Service Trainer to lead, mentor, and support new and existing team members. This role focuses on enhancing service quality, strengthening communication skills, and cultivating a consistent customer-centric approach across all departments. The ideal candidate thrives in a structured environment, excels at teaching clear processes, and enjoys building strong, capable teams.
Responsibilities
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Develop and deliver engaging training sessions for onboarding and continuing education.
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Equip employees with effective communication, problem-solving, and service-delivery techniques.
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Monitor performance during and after training to ensure strong skill retention.
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Create training materials, manuals, and improvement plans aligned with company standards.
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Provide coaching, feedback, and guidance to support employee growth.
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Maintain accurate records of training progress and completion.
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Collaborate with management to identify training needs and implement improvement strategies.
Qualifications
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Strong communication and presentation skills, with the ability to simplify processes clearly.
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Professional demeanor, patience, and a talent for motivating others.
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Ability to organize training programs, track progress, and adjust approaches as needed.
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Comfort leading group sessions, one-on-one coaching, and workshops.
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Detail-oriented mindset with the ability to maintain high service standards.
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Adaptability and initiative in a dynamic work environment.
Additional Information
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Competitive annual salary of $51,000 – $54,000.
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Opportunities for professional development and long-term career growth.
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Supportive and collaborative work environment.
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Skill-building and leadership development programs.
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Stable full-time position with clear advancement pathways.