Job Description
Job Description
We are looking for a Collections Specialist to support account recovery efforts for a financial institution in Bridgewater, New Jersey. This Long-term Contract position is fully onsite and offers the opportunity to work closely with lending and member service teams to resolve delinquent accounts while maintaining a detail-oriented customer experience. The ideal candidate brings prior banking or credit union experience and a strong understanding of both consumer and commercial collections practices.
Collections Specialist Responsibilities:
- Manage outreach for past-due consumer and commercial accounts through phone, email, and written communication to secure timely resolution.
- Review account status, payment history, and supporting documentation to determine appropriate collection strategies and next steps.
- Negotiate payment arrangements with customers while balancing service expectations and institutional guidelines.
- Maintain accurate records of collection activity, account updates, commitments to pay, and follow-up actions in internal systems.
- Partner with internal departments to investigate account issues, clarify billing questions, and support the resolution of delinquent balances.
- Monitor assigned portfolios to identify risk trends, prioritize collection efforts, and escalate complex matters when needed.
- Ensure collection activities are carried out in accordance with banking policies, regulatory expectations, and established procedures.
- Previous experience in collections within a bank, savings and loan institution, or credit union environment is preferred.
- Working knowledge of consumer and commercial collection methods, billing follow-up, and account resolution practices.
- Ability to communicate professionally and effectively with customers regarding overdue balances and payment options.
- Strong organizational skills with the ability to manage a high-volume workload and maintain detailed documentation.
- Proficiency in reviewing account information and using systems to track collection activity and follow-up tasks.
- Availability to work a 40-hour weekly schedule in a long-term contract assignment.