Job Description
Job Description
As a Customer Service Representative, you will be the primary point of contact for customers, providing support mainly through phone and in-person interactions within a small team environment. Your role will focus on addressing customer inquiries, collecting feedback, and maintaining clear communication to enhance the overall customer experience. This position offers opportunities for growth, including advancement to team lead roles.
Responsibilities
- Provide responsive customer support via phone and in-person interactions
- Communicate effectively to resolve customer issues and inquiries
- Collect and document customer feedback to improve service quality
- Maintain accurate records and documentation related to customer interactions
- Manage multiple tasks efficiently to support team operations
Preferred Qualifications
- 3+ years of experience in customer service
- High school diploma or equivalent
- Familiarity with CRM software and Microsoft Office applications
- Strong active listening and problem-solving skills
- Excellent communication and time management abilities
- Ability to multitask and demonstrate empathy
- Skills in conflict resolution
Company DescriptionFamily and Independently owned Automotive repair facility. Deal with all types of vehicles and customers form self-pat to insurance pat to fleet accounts. We've been in business over 75years and take a lot of pride in Quality repairs and exceptional customer service.
Company Description
Family and Independently owned Automotive repair facility. Deal with all types of vehicles and customers form self-pat to insurance pat to fleet accounts. We've been in business over 75years and take a lot of pride in Quality repairs and exceptional customer service.