Medical Front desk / Intake coordinator / Customer Service

Job Description

Job Description

Job Title: Front desk / Intake coordinator / Customer Service Representative

Job Duties

• Primary point of contact for patient relations in person and by phone
• Handle patient/provider correspondence
• Will work closely with the DME Team to support the department with incoming telephone calls, contacting members, processing orders, maintaining compliance, servicing in person appointments, inventory management, and filing documents
• Scheduling patient appointments/deliveries
• Verifying insurance benefits/eligibility
• Greet patients and assist in resolving patient concerns and escalating as appropriate
• Coordinate with the billing office to obtain pre-authorizations, manage patient co-insurances, deductibles, and cash payments.
• Verify patient demographics and insurance information
• Schedule appointments and complete patient registration
• Process and track referrals and authorizations for various insurance types
• Handle patient/provider correspondence
• Explains policies, procedures, or services to patients
• Collect and process patient payments, including copays and outstanding balances.
• Maintain patient records and ensure confidentiality in accordance with HIPAA regulations.
• Answer phone calls and respond to inquiries in a professional and courteous manner.
• Assist with administrative tasks such as filing, faxing, and scanning documents.
• Collaborate with healthcare providers to ensure smooth patient flow and timely delivery of services.

Required Qualifications:

• Experience with medical insurance, referral processes, and benefit plans
• 1 year of recent experience working in a medical office setting
• Ability to read, understand, and respond to detailed oral and written instructions
• Possesses strong telephone skills to answer high volume of patient calls
• Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization and Attention to Detail
• Maintain patient records and ensure confidentiality in accordance with HIPAA regulations
• Establish and maintain effective working relationships with physicians, staff and management. Excellence in customer service is a must, as is thorough attention to detail.
• Front desk and customer service experience

Education & Certifications:

• High school, GED, or equivalent diploma required

Work Location:

• One location: Los Angeles

Working days:

· Monday to Friday

Workplace Setting:

• Private Practice

Salary:

· TBD