Job Description
Job DescriptionHeavy Duty Service Manager.Location: Pittsburgh, PA.
Compensation: Salary + Bonus.
Pay Schedule: Weekly.
Benefits:
- Medical, Dental, Vision Day One (no waiting period).
- Free uniforms.
- Comprehensive benefits package.
Position Overview:We are seeking an experienced Heavy Duty Service Manager to lead and oversee all service operations within the Service Center. This role is responsible for driving overall performance across P&L, equipment, personnel administration, workflow scheduling, and customer satisfaction. The Service Manager is accountable for meeting or exceeding annual EBITDA, sales, and inventory goals while delivering exceptional service to customers.
Duties & Responsibilities:
- Oversee all service functions and workspaces within the Service Center.
- Delegate and direct service tasks while monitoring workflow, productivity, and job progress.
- Ensure exceptional customer service by providing expertise, guidance, and resolution of concerns.
- Coach and develop employees to achieve high performance and operational efficiency.
- Manage costs, assets, and resources to meet financial targets.
- Serve as the primary point of knowledge for service operations, inventory, and product processes.
- Review and approve work orders and invoices for accuracy, quality, and timeliness.
- Perform quality checks on completed work and invoicing.
- Maintain strong relationships with vendors, dealers, and subcontractors.
- Ensure a safe, clean, and organized work environment.
- Monitor employee performance and provide regular feedback and progress updates.
- Ensure compliance with all industry standards, regulations, and laws.
- Train new employees on company procedures, safety, and workflows.
- Stay current on industry trends, tools, materials, and innovations.
- Provide accurate reporting on business unit performance to senior management.
Education & Training:
- High school diploma or GED required; Bachelor’s degree preferred.
- Computer literate with proficiency in inventory systems, Microsoft Office, and Google Docs.
Knowledge & Experience:
- Proven track record in service operations management.
- Strong customer service and operational leadership experience.
- Ability to perform well under pressure and manage stressful situations effectively.
Skills & Abilities:
- Strong P&L management capability.
- Ability to calculate and manage productivity metrics.
- Solid verbal and written communication skills.
Work Environment:
- Inside and outside conditions.
- Exposure to varying temperatures, minimal chemical hazards, vibration, dust, and vehicle noise.
Apply today: www.fleetpride.com/careers.