Blended Mental Health Care Case Manager (BMHCM) - Awaken Mental Health Care
Job Description
Job Description
Blended Mental Health Care Case Manager (BMHCM)
Awaken Mental Health Case Management (a Division of T.A.S.C.)
Reading, PA
(Full Time, Permanent, 'Travel' Opportunity)
About Us: Awaken Mental Health - (a Div. of T.A.S.C.):
Awaken Mental Health
We are a mental health organization dedicated to supporting individuals facing a wide range of mental health challenges. Our expertise includes helping people who experience mood disorders, anxiety, attention-related issues, and co-occurring conditions such as substance use disorders.
More About Treatment Access & Services Center, Inc. (TASC) - parent organization to Awaken Mental Health:
Although known primarily as a drug and alcohol agency, TASC has been providing mental health case management services for the people of Berks County dating all the way back to the year 2000!
In fact, 20 years ago our friends and colleagues from Service Access Management (SAM, Inc.) guided TASC in the development of our current mental health case management program.
Mental health case management is an invaluable service that helps individuals develop and maintain healthy behaviors that encourage independent living. In short, absent this service, many individuals with mental health issues would be homeless, incarcerated, or institutionalized.
It was brought to our attention by our referral sources and the consumers we serve, that many people still associate TASC with addictions ONLY, and for that reason had NO IDEA that TASC provides mental health case management.
For that reason, we renamed our mental health case management program to Awaken, which remains a division of TASC but has its own logo and website.
Our Job Summary for our Blended Mental Health Case Manager (BMHCM) with Awaken Mental Health Case Management:
This role reports into Awaken Program Supervisor and/or Awaken Program Director
This is an hourly / Non-Exempt, Full Time, 'Mobile' position.
There is flexibility with client scheduling. (i.e., 8a-4p, 9a-5p, 10a-6p)
Our clients are located throughout the Berks County, PA area.
This role starts at $22.00/hr., plus benefits, the work schedule is a 37.5-hour work week.
The hourly rate can increase, after 90+ days, per Evaluation, to $23.00/hr., plus benefits.
Eventually the role can increase to $24.00/hr., plus benefits (per Evaluation)..
You can receive 'bonus pay' for additional 'billable' hours worked, with prior approval from the Director.
You will be reimbursed for Mileage expenses at the IRS Rate.
Caseload can be 30 cases or less. - (we have a large number of clients and a large waiting list of clients wanting our services. We service the entire Berks County area.)
We will consider candidates having 6 months. - 1+ year of experience in the Mental Health realm, possessing a BS Degree.
This full-time, mobile / travel position provides case management and supportive services for individuals with severe mental health disorders.
The work involves traveling to client residencies and other community locations throughout Berks County and often requires flexibility in scheduling to accommodate client needs.
ESSENTIAL DUTIES & RESPONSIBILITIES: (includes, but is not limited to, the following):
? Provides case management services for up to 30 individuals seeking assistance, stabilization, and management of a diagnosed mental health disorder.
? Meets with clients in their homes, in the community, or at other locations as appropriate; links clients to a variety of supportive services; may transport clients as necessary.
? Develops Individualized Service Plans (ISP) with each client within 30 days of case assignment; updates the ISP with the client at a minimum of every 90 days.
? Has documented contact with each client on a bi-weekly (ICM level of care) or monthly (RC level of care) basis in accordance with Awaken contact standards; updates the client service level every six months.
? Works collaboratively with service providers to assist clients with problem solving and resource acquisition to remove obstacles, reduce hospitalizations, improve basic living skills, and promote stable and healthy living.
? Utilizes Motivational Interviewing (MI) techniques and discusses treatment options with each individual, providing support, encouragement, and hope
. ? Utilizes worksheets, including strength-based assessments, with clients to identify strengths, weaknesses, supports, and obstacles to attaining goals.
? Enters timely and thorough documentation into the CPR-Web data management program for all client interactions within 24 hours.
? Makes assertive and documented attempts to engage new client referrals within 48 hours of case assignment.
? Responds promptly (within 24 hours) to client emergency situations, such as hospitalizations, involuntary commitments, medication refills, family crises, etc. in accordance with CCBH and OMHSAS standards.
? Orients new clients to services, procedures, and requirements to maintain case management services.
? Submits required paperwork timely as directed by their supervisor or the Awaken Program Director.
? Participates in regular supervision sessions with their supervisor. Keeps their supervisor informed of the status of all clients and notifies their supervisor of problems and crisis situations.
? Maintains strict adherence to confidentiality requirements and ethical standards during interactions with all clients, family members and significant others, attorneys, treatment providers, case workers, and referral sources.
? Attends all meetings, conferences, and trainings as they relate to job functions.
? Maintains and develops mental health and substance use professional knowledge by attending required trainings, workshops, seminars, conferences, etc.
? Represents TASC in a positive and professional manner at all times.
? Performs other duties as assigned by their supervisor or the Awaken Program Director.
ADDITIONAL REQUIREMENTS & JOB EXPECTATIONS:
A. PRODUCTIVITY
a. Minimum Productivity
? Effective 1.01.2025, case managers are expected to maintain a monthly billable productivity level of at least 55%.
Newly hired case managers are expected to attain this productivity level by the conclusion of their Probationary Period.
? TASC management may amend the productivity requirements at any time to accommodate the needs of the agency. Employees will be notified in writing 90 days prior to implementation of such changes.
b. Low Productivity
? Case managers with low monthly productivity levels (less than 55% billable units) may be placed on a Performance Improvement Plan to identify and design specific steps toward increasing their billable units.
? Case managers with three (3) months of low productivity within a 6-month period may incur disciplinary action up to and including termination of employment.
? Case managers who increase their billable productivity level in the month immediately following a month of low productivity, such that the average productivity level for the two months equals 55%, will have the low productivity month negated.
? Low productivity may be excused due to exigent circumstances at the discretion of the Awaken Program Director and TASC Executive Director.
c. Salary Increases & Bonus Pay
? To be eligible for annual salary increases, case managers must receive a favorable job performance evaluation and attain an annual billable productivity level of at least 58%.
? Bonus pay will be awarded on a monthly basis.
? To be eligible for bonus pay, case managers must attain a flat number of billable units per month, indicated as follows:
o Level 1: 350-374 billable units = $5 per unit
o Level 2: 375 billable units and above = $10 per unit (payable to 350)
? All casework and documentation must be completed in its entirety for bonus pay to be awarded.
B. ADDITIONAL EXPECTATIONS
a. Daily Work Schedules
? Case managers are expected to work 37.5 hours per week.
? It is understood that work schedules are not constrained to a standard 8-4 or 9-5 work shift. Case managers may be required to flex their work schedules to include evening or weekend hours to meet the needs of their clients.
b. Client Cancellations
? In the event of cancellations, case managers are expected to make a concerted effort to fill the vacancy and document their contact attempts.
? Client cancellations will be carefully evaluated, and while they may be taken into consideration, case managers are still expected to meet their minimum required monthly billable productivity levels.
c. Daily Correspondence
? Case managers are expected to respond promptly and within the same workday to email, telephone, and text messages from their immediate supervisor or the Awaken Program Director.
? Case managers who repeatedly fail to respond promptly to messages from management may incur corrective measures at the discretion of the Awaken Program Director.
d. New Client Referrals
? New clients are assigned to case managers at the discretion of the Awaken Program Director.
? Case managers are NOT permitted to refuse case assignments, absent exigent circumstances as determined and approved by the Awaken Program Director.
? Case managers who refuse new case assignments may face disciplinary action up to and including termination of employment.
JOB QUALIFICATIONS:
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The requirements listed below are representative of the knowledge, skill and/or physical or other abilities.
REQUIRED EDUCATION & EXPERIENCE:
? Bachelor's degree in social work, psychology, or other related social services field.
? 1 to 3 years' experience working in the mental health field or with clients diagnosed with mental health disorders
? Demonstrated responsiveness, depth of knowledge of mental health disorders and diagnoses, and thoroughness in handling and responding to crisis and client needs.
? Working knowledge of mental health advocacy and treatment services in Berks County.
? Strong interpersonal skills. Ability to effectively communicate with clients, staff, referral sources, treatment facilities and community agencies.
? Strong organizational skills, self-motivated, and ability to prioritize workload.
? Adheres to all applicable federal and state laws and regulations including, but not limited to, confidentiality, anti-fraud, HIPPA, and OMHSAS documentation standards.
? Proficient computer skills and solid knowledge of Microsoft Office (Outlook, Excel, Word, etc.)
ESSENTIAL PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is regularly required to speak and hear.
The employee frequently is required to stand, walk, sit, use hands to finger, handle or feel and reach with hands and arms.
The employee must occasionally lift and/or move up to ten (10) pounds and may infrequently lift and/or move up to twenty-five (25) pounds.
Specific vision abilities required of this job include close vision, distance vision, color vision and peripheral vision.
OTHER REQUIREMENTS:
? Requires current Criminal Background and Child Abuse clearances.
? Requires a post-offer, pre-employment drug screen.
? VALID DRIVER'S LICENSE AND INSURED MOTOR VEHICLE REQUIRED.
Benefits:
Hourly Salary plus full benefits (eligible after the 1st day of the following month of employment:
Medical
Dental
Vision
STD
401K
Free Parking
PTO
Holidays