Coordinator, Gift Operations

Job Description

Job DescriptionSalary: $56,759 - $66,692

SUMMARY

The Coordinator, Gift Operations will support the Gift Operations team in the entry and financial reconciliation of the organizations third-party gift uploads and wire transfers, ensuring organizational business rules are followed, data entry is accurate and timely, and discrepancies or other data issues are promptly identified and addressed.

In this role, the Coordinator, Gift Operations will also oversee quality assurance processes for transactional and biographical record hygiene and will regularly coordinate within and across departments to ensure reliable processing and optimal efficiency, proactively offering recommendations and solutions that enhance existing gift entry and reconciliation processes and improve data quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports gift upload process for third party vendors (including Benevity and Your Cause) and entry of wire transfers:
  
  • Ensures daily files are accurately posted, in alignment with established Service Level agreements.
  • Promptly notifies relevant staff of successful data transmissions, processing delays or other changes in gift processing status that may impact operations or reporting.
  • Conducts weekly audits of gift data to ensure accurate entry and acknowledgment, identifies inconsistencies and reports findings to senior staff, with proposed solutions.

• Monitors data quality for transactions:
  
  • Maintains QA processes to monitor accuracy of transactional and donor data.
    
  • Collaborates within teams to identify and resolve data integrity issues, contributes to clean-up efforts and recommends process improvements.

• Supports monthly reconciliation with the Finance team, ensuring that all gifts are committed within 5 business days of month-end
  
  • Generates gift reporting from Salesforce on a daily, weekly and monthly basis.
  • Generates and distributes standard gift reports from Salesforce on a daily, weekly, and monthly basis.
    
  • Provides troubleshooting support related to reconciliation issues.
    
  • Partners with Finance and fundraising teams to ensure compliance with earmarking policies and IRS regulations.
    
  • Understands and applies internal coding procedures for restricted funds.
    
  • Assists with processing credit card payments for recurring donors and flags discrepancies or issues proactively.

• Serves as backup for team members across gift processing, acknowledgement fulfillment, and upload functions.
• Maintains the Gift Operations case queue ensuring timely, professional responses
• Maintains and updates process documentation related to upload and gift processing tasks.
• Serves as a resource for escalated donor inquiries related to donation processing or receipting.
• Available to work during peak periods, including the December holidays (between December 26th and January 1st)
• Other duties as assigned.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Up to 2 years of relevant experience in gift administration, donor/customer relations, data systems, fundraising or related field; High school diploma or equivalent required.
• In lieu of education/degree requirements and preferences, a successful candidate will havedemonstrated:
  
  • Knowledge of gift and fundraising processing procedures, database management, donor relations, change management.
    
  • Proven ability to conduct data quality audits and implement process improvements to ensure accurate gift entry and donor record hygiene.
    
  • Experience supporting financial reconciliation processes, including collaboration with finance teams to meet month-end deadlines.
    
• Demonstrated skill in coordinating with cross-functional teams to resolve data integrity issues and enhance operational efficiency.
  
• Familiarity with Salesforce NPSP and Salesforce Service Cloudknowledge is a plus
• Basic understanding of applicable IRS regulations regarding philanthropic contributes and general awareness of accounting principles (GAAP) is preferred
• Microsoft suite, specifically Excel, Word, PowerPoint.
• Strong communication skills, both written and verbal.
• Efficient work style, with strong attention to detail
• Quickly learn and adapt to new software specific to department or institutional needs and train users on gift processing policies and procedures.
• Manage time and juggle multiple priorities, be proactive, take initiative, resolve problems, and manage multiple priorities to ensure goals are met within a timely manner.
• Successfully work under pressure and independently; able to consider processes end-to-end and anticipate downstream effects.
• Work across teams to collectively achieve desired results; Ability to collaborate with peers and take direction from leadership to accomplish tasks
• Be flexible, have creativity, intellectual curiosity, and innovation on a consistent basis
• Be detail-oriented with a desire to dig into a problem.
• Analyze information and make informed decisions.
  

WORK LOCATION

Hybrid + Washington, DC + May also involve travel to some locations within the companys region of operations and select donor locations.

COMPENSATION

$56,759 - $66,692

DISABILITY SPECIFICATIONS

USA for UNHCR will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

USA for UNHCR is an Equal Opportunity Employer. Refugees and all other protected classes are encouraged to apply.