Job Description
Job Description
Overview:
Supports contact center performance through reporting, insights, and accounts payable processing. Partners with Operations, Workforce Management, and Finance to drive efficiency, accuracy, and on-time payments.
Key Responsibilities:
- Create and maintain daily/weekly/monthly contact center performance reports (service level, AHT, adherence, occupancy, etc.)
- Develop executive-ready scorecards and presentations (WBR/MBR/QBR) with clear insights and action items
- Ensure SOX-compliant documentation and collaborate cross-functionally for continuous improvement
- Process PO-based invoices in SAP (3-way match: PO/GR/Invoice) and resolve discrepancies
- Track invoice status, due dates, and approvals to support timely payments and month-end close
- Monitor workflows, follow up on issues, and support operational tracking and reporting
Qualifications:
- 2+ years in contact center reporting, operations analytics, AP, or similar role
- Strong Excel skills (pivots, lookups, data analysis)
- Experience with SAP or ERP systems and invoice processing
- Ability to create executive-level reporting and presentations
- Familiarity with Power BI/Tableau, SQL, or reporting automation tools preferred
- Detail-oriented with strong problem-solving and communication skills
Company DescriptionThe professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Company Description
The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.