BANQUET SERVER - EVENT HOST

Job Description

Job Description

Join Us at The Lone Rock Foundation Retreat in Bailey, CO – Where Purpose Meets Exceptional Care

Located 40 mins from downtown Denver and 30 minutes from the foothill areas we are easy to get to and right off of Highway 285. Nestled in an inspiring natural setting, our private, nonprofit retreat center hosts the education sector. We offer them a peaceful space to rest, reflect, and recharge.

We are more than just a workplace—we are a values-driven team dedicated to meaningful service and genuine care. Diversity, equity, and inclusion are foundational to our mission.

What Sets Us Apart

Unlike traditional hospitality environments, The Lone Rock Foundation Retreat is not open 365 days a year. We host groups of 30 or 60 people. Our calendar aligns with the rhythms of the education community, which often means time off during major holidays like Thanksgiving, Christmas, and New Year’s—creating a healthier work-life balance for our team.

We Take Care of You, Too

We offer a generous and competitive benefits package designed to support your health, well-being, and future:

• 4% 401(k) employer contribution
• 3 weeks of vacation time
• Up to 48 hours of paid sick leave
• 12 paid holidays annually
• Employee Assistance Program (EAP)
• Complimentary staff meals during shifts
• Comprehensive dental and vision coverage
• Four above-market medical plan options, starting at $28 every two weeks
• Short-term and long-term disability insurance
• Exclusive employee discounts and reward perks

Your Work Matters Here

At The Lone Rock Foundation Retreat, you’ll be part of a team that values presence, kindness, collaboration, and craftsmanship. Whether you're supporting our guests directly or behind the scenes, your role contributes to creating transformative experiences for those who are shaping the future of education and community leadership.

POSITION SUMMARY

Ensures event details are executed as it relates to food service, food service area and audio-visual needs. Keeps in communication with guests throughout the event and handles any additional meeting requests. Ensures meals are served on time and that all food items are accounted for and of quality standards. Maintains event area ambiance and ensures standards of cleanliness, appearance, hospitality, and service is met. Has the ability to problem solve and work well under pressure in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES?

• Ensure a high level of customer satisfaction, area cleanliness and timeliness of service.
• Manage the event spaces and meal periods to ensure each food station is stocked with the right food, supplies and signage in accordance with the event details.
• Be the point of contact with the customer's event planner for the meal and break periods.
• Set the ambiance and atmosphere of the guest spaces including music, lighting, seating, etc.
• Responsible for maintaining a high level of cleanliness in all event areas before and after service.
• Ensure all food and beverage items have been brought in from all the patios at the end of service.
• Set up and maintain taps for beer and wine.
• Set up and serve any liquor packages ordered.
• Facilitate smore’s events each evening.
• Set guest spaces with needed TVs, Flip charts, speakers, etc.
• Set meeting spaces with standard items including pens, pads, etc.
• Keep all snack areas stocked.
• Stock all event areas with plate ware, glasses, utensils and napkins.
• Manage all event activities requested such as Karaoke, movie nights, scavenger hunts, etc.
• Event hosts would at times lead hikes or other activities.

• Accommodate guest requests that arise during their stay with us. Be on alert for emergency communication from guests.
• Communicate with guests and staff via tech apps and smartphones. Respond to guest needs via this app.
• Clean and organize event team supplies and equipment.
• Notify managers of items to be ordered.
• Responsible for exceptional presentation of public space areas.
• Restocking and organizing food and beverage items in storage areas throughout buildings.
• Report any accidents or incidents immediately.
• Ensure the building is secure.
• Ensure safety protocols are followed.
• Follow emergency protocols to protect guest safety and property.
• Escalate any guest or safety issues to department leaders.
• Tasks from any supervisor or manager should be taken care of upon request.

Abilities and requirements

• Required to have a passion for serving others and offer high levels of customer satisfaction.
• Required to have an operating cell phone and ability to communicate via an app.
• Required to drive at speed limits and always practice legal rules of the road and high safety levels.
• Ability to use phone apps to punch in / out.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Ability to troubleshoot challenges, problem solve and diffuse high-tension situations.
• Ability to communicate with others in a manner that is professional and respectful.
• Ability to read, write and verbally communicate.
• Ability to lift 50lbs.
• Ability to walk, bend, climb stairs and perform at altitudes up to 9000.
• Physical capacity to navigate natural terrain, stairs, and potentially slippery surfaces due to winter conditions.
• Ability to stand or walk for an extended period or for an entire work shift.
• Role requires repetitive motion.

QUALIFICATIONS:? To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

LANGUAGE SKILLS: Read and interpret manuals, operating instructions and written policies. Ability to speak clearly and listen attentively to both guests and staff members. Must possess effective communications skills with the ability to speak and write professionally with tact.

REASONING ABILITY: Resolve various problems of service efficiency, customer satisfaction and interpersonal dynamics. Ability to carry out instructions furnished in written, oral, or diagram form. Determine when guest has had enough alcohol. Capable of handling guest as well as staff complaints in a smooth and effective manner. Ability to make decisions to support the guest while keeping the business in mind.

PHYSICAL DEMANDS: Position requires frequent standing or walking. Must be able to stoop, bend and reach up. Frequent use of hands and arms with repetitive movements. Hazards may include, but are not limited to, slipping, tripping, broken glass, hot liquids and hot food. Must be able to lift up to 30 pounds on occasion. Must be able to see distances to focus on small details and have good use of peripheral vision.

WORK ENVIRONMENT: Work is performed primarily indoors. Must be able to work at high elevation in natural terrain. You may need to share small workspaces with associates, especially during busier times of service. You will be asked to work weekends, holidays and special events.

This Job Summary is not finite, and all members of the Lone Rock team are expected to be willing and able to jump in and assist any guest or team member that require assistance or to proactively address any situation to ensure a positive experience for all.