Technical Support /Process Specialist - Product Analysis
Job Description
Job Description
Technical Support /Process Specialist - Product Analysis
Are you looking to work for a company that provides an innovative work environment, where your voice will be heard?
We have a position for a Technical Support Specialist - Product Analysis based in Auburn Hills MI
Who we are:
LER TechForce is an industry leader in embedded controls, software, functional safety, and engineering talent. For over 20 years LER has been working with customers across North America to meet their engineering resource challenges. Learn more about us (3) LER TechForce: Life | LinkedIn
What you will be doing:
Be part of the Technical Safety & Regulatory Compliance Team committed to doing what's best for our customers.
Be a part of a team filled with bright, resourceful, and determined employees who play a vital role in legal, regulatory and compliance activities.
Responsibilities
Establish effective working relationships, founded on trust and transparency, with internal and external partners
Provide valuable technical assistance to the Product Analysis engineering team in the development of discovery responses in complex product liability, warranty and class action litigation.
Perform discovery coordination activities with electronic file format transfers, film to digital format conversions, long term document storage retrieval, website development, part drawing retrieval, and computer support. The candidate will also participate within the engineering community to establish relationships to support part number and drawing/model retrieval.
Organize and manage work processes in an orderly, repeatable way
What you will need to be successful:
Essential:
5 years in IT support position, in at least one or more of the following areas: internal systems (Lotus Notes, Data Browser, CATIA, TeamCenter), SharePoint, Access.
Knowledge of electronic/video file format transfer (VHS to digital, Micro fiche to digital)
General knowledge of vehicle components and systems
Ability to work with high priority tasks, requiring quick responses
Proficient in MS Word, Excel, PowerPoint, SharePoint and Mainframe databases
Passion for excellence and drive to deliver in the face of obstacles and time constraints
Sound judgment, excellent communication skills and the ability to drive decisions through consensus and influence change
Preferred
Bachelor’s degree in computer science
Ten years in IT support position in several of the following areas: internal systems (Lotus Notes, Data Brower, CATIA, TeamCenter), SharePoint, Access
Knowledge of Electronic Bill of Materials (EBOM & SBOM), Specify the Vehicle (STV), Code Guides, AMPS, beStandard, FastCar2, Change Notices (CNs), Compliance Procedures & Reports, creation of "Package Drawings
Ability to prioritize issues based on legal and business risks and coordinate appropriate recourse to resolve
Proficient with computer systems
What you will get:
· Full benefits: medical, dental, vision
· Short-term & Long-term disability, life insurance
· Competitive Paid time off package
Company DescriptionLER TechForce, previously LHP Engineering Resources, was founded in 2001 and has boasted year-over-year growth ever since.
From inception to today, LER TechForce has grown to over 350 engineers on staff or at customer locations. From the beginning, our focus has been rooted in our employees’ success, and that remains true today.
LER TechForce is backed by the engineering and consulting power of LHP Engineering Solutions, the global leader in functional safety consulting and implementation.
LER TechForce is a proud member of the Women's Business Enterprise. Certified in 2020, LER TechForce is controlled, operated, and managed by a team of 3 women.
Company Description
LER TechForce, previously LHP Engineering Resources, was founded in 2001 and has boasted year-over-year growth ever since. \r\n\r\nFrom inception to today, LER TechForce has grown to over 350 engineers on staff or at customer locations. From the beginning, our focus has been rooted in our employees’ success, and that remains true today. \r\n\r\nLER TechForce is backed by the engineering and consulting power of LHP Engineering Solutions, the global leader in functional safety consulting and implementation.\r\n\r\nLER TechForce is a proud member of the Women's Business Enterprise. Certified in 2020, LER TechForce is controlled, operated, and managed by a team of 3 women.