Job Description
Job DescriptionJoin a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. Join Us from Anywhere While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:
· Flexible Time Off to recharge when needed · Nine Company-Wide Holidays · A diverse suite of benefits prioritizing your growth, development, and personal well-being
Discover more about our perks and benefits here. Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.
About the team and what we'll build together The Client Services team is a critical conduit connecting our client’s business with the Kobie business. Our responsibility is to leverage Kobie’s best in class strategy, technology and products and apply them thoughtfully to our clients’ programs to improve customer loyalty. We build strong, authentic relationships to foster the kind of collaboration that drives innovation and jointly beneficial outcomes that we are proud to be accountable to.How you will make an impact
- A Sr. Product Associate will be based in St. Petersburg, FL. They will report to the Director of Product and serve as the bridge between product, technology, client services and partners, ensuring smooth execution of product operations. You will be responsible for optimizing processes, enhancing cross-functional collaboration and driving efficiently and scale across our product offerings. You will work directly with prospective and current partners to identify the innovation goals within their organizations and structure engagements to achieve the desired outcomes as our resident champion of your specific partners. This means you must be comfortable working as both a project manager and a strategist, have a passion for building relationships, and be capable of working within a team across multiple departments and partners, internally and externally.
- What You'll Do:
- Support partner growth and development efforts to attract more opportunities and partners into the Kobie network.
- Work with Partners to develop project plans, timelines, education series and processes.
- Assist in proposal responses and the creation of sales collateral.
- Work on integrating partner systems with Kobie’s systems. This may include setting up data sharing protocols, API’s, and ensuring compatibility between different technology platforms.
- Lead execution of new partner onboarding, ensuring the partner becomes a part of the company’s ecosystem. This involves guiding them through the necessary paperwork, contracts, and legal requirements.
- Develop automated processes for routine tasks.
- Provide training and resources to partners to ensure they understand Kobie’s operations, processes, and expectations.
- Build and maintain relationships with partners. Serve as a point of contact for partners to address any questions, concerns, or issues they may have during the onboarding process and beyond.
- Track the performance of partners once they are onboarded. This may involve setting up key performance indicators, objectives, goals and monitoring partner performance against these metrics.
- Maintain accurate records of partner onboarding processes, agreements and communications.
- Continuously assess and improve the partner onboarding process to make it more efficient and effective.
What you need to be successful
- To Excel in this role, a Sr. Product Associate needs strong communication and relationship management skills, attention to detail, project management skills, and a good understanding of Kobie’s operations and the loyalty industry. They also need to stay updated on industry trends and technology changes that may impact partner integration and operations.
Who we are As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. A place for all We celebrate and embrace diversity at Kobie! Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law. We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values. Ready to join us? If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and join the best and brightest in loyalty!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.