Job Description
Job DescriptionWe are seeking an enthusiastic and customer-focused Food Service Associate to join our team. The ideal candidate will be passionate about providing excellent service, working efficiently in a dynamic environment, and contributing to a positive experience for all guests. This role involves a variety of tasks related to food preparation, serving, cleaning, and maintaining high standards of hygiene and customer satisfaction.
Key Responsibilities:
- Customer Service:
- Greet customers warmly and provide friendly, efficient service.
- Take food and beverage orders accurately, either verbally or using a POS (Point of Sale) system.
- Answer customer questions regarding menu items, ingredients, and daily specials.
- Handle cash and credit card transactions accurately and efficiently.
- Address customer concerns or complaints courteously and promptly, escalating to management when necessary.
- Build positive relationships with regular customers.
- Greet customers warmly and provide friendly, efficient service.
- Food Preparation & Handling:
- Assist with basic food preparation tasks (e.g., washing and chopping vegetables, assembling sandwiches, preparing beverages, brewing coffee).
- Follow recipes and portion control guidelines precisely.
- Ensure all food is prepared and presented according to established quality and safety standards.
- Store food items properly to maintain freshness and prevent spoilage.
- Assist with basic food preparation tasks (e.g., washing and chopping vegetables, assembling sandwiches, preparing beverages, brewing coffee).
- Serving & Delivery:
- Serve food and beverages to customers in a timely and professional manner.
- Deliver orders to tables or prepare for takeout/delivery.
- Ensure proper presentation of dishes and drinks.
- Serve food and beverages to customers in a timely and professional manner.
- Cleanliness & Sanitation:
- Maintain a clean and organized workstation, dining area, and kitchen space at all times.
- Wash dishes, utensils, pots, and pans as needed.
- Empty trash receptacles and manage waste appropriately.
- Regularly clean and sanitize tables, counters, equipment, and floors.
- Adhere strictly to all food safety and hygiene regulations (HACCP, local health codes).
- Maintain a clean and organized workstation, dining area, and kitchen space at all times.
- Stocking & Inventory:
- Restock service areas, condiments, beverages, and supplies as needed.
- Assist with receiving and organizing deliveries.
- Inform management of low stock levels or damaged products.
- Restock service areas, condiments, beverages, and supplies as needed.
- Team Collaboration:
- Work effectively and collaboratively with other team members, including cooks, dishwashers, and other front-of-house staff.
- Communicate clearly and respectfully with colleagues and supervisors.
- Be willing to assist in other areas of the operation as needed to ensure smooth service.
- Work effectively and collaboratively with other team members, including cooks, dishwashers, and other front-of-house staff.
Qualifications:
- Education: High School Diploma or equivalent preferred.
- Experience: Previous experience in a food service, retail, or customer service role is a plus, but not required (we provide training for motivated individuals!).
- Skills & Abilities:
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Strong attention to detail and ability to follow instructions.
- Basic math skills for handling transactions.
- Positive attitude, friendly demeanor, and a team player.
- Reliable and punctual.
- Ability to learn quickly and adapt to new procedures.
- Excellent customer service and communication skills.