Job Description
Job Description
We are looking for a dedicated and personable Teller to join our team in Framingham, Massachusetts. In this long-term contract role, you will play a crucial part in supporting banking operations while delivering exceptional service to our members. This position offers an opportunity to build meaningful relationships, assist with a variety of banking transactions, and contribute to the overall success of the organization.
Responsibilities:
• Greet members with professionalism and ensure their needs are addressed in alignment with the organization's mission.
• Safeguard member privacy by handling personal information with the utmost care.
• Facilitate account-related transactions, including opening and closing accounts, answering inquiries, and identifying opportunities to recommend beneficial products and services.
• Maintain and balance cash drawers accurately while adhering to established protocols.
• Exercise sound judgment to prevent fraud and minimize potential losses for members and the organization.
• Assist with member services such as adding new accounts and additional services, collaborating with team members as needed.
• Stay informed about and comply with relevant banking laws and regulations to ensure operational integrity.
• Identify opportunities to cross-sell and actively promote credit union services to enhance member experience.
• Provide education to members about available products and services to maximize their benefits.
• Perform other duties as assigned to support the overall operations of the banking team.
• At least 1 year of customer service experience, preferably in a banking or financial services environment.
• Proficiency in handling cash transactions and balancing cash drawers.
• Strong interpersonal skills to effectively communicate with members and address their needs.
• Ability to perform daily banking activities, including processing transactions and answering inquiries.
• Experience with inbound calls and resolving member concerns.
• Detail-oriented with a commitment to accuracy and compliance.
• Familiarity with banking regulations and standards.
• A proactive approach to learning and promoting banking products and services.