HVAC Service Technician / Customer Service

Job Description

Job Description

We are a leading HVAC contract manufacturer and distributor providing innovative heating and cooling solutions to commercial and residential markets nationwide. As we continue to grow, we are seeking a skilled and customer-focused HVAC Customer Service Technician with hands-on experience in inverter heat pump systems to join our team.

Position: HVAC Customer Service Technician
Location: [Menifee, CA]
Employment Type: Full-Time

Key Responsibilities:

• Provide technical support to contractors, distributors, and end-users regarding HVAC systems, with a focus on inverter heat pump technology.
• Troubleshoot system performance issues via phone, email, and in-field service visits when required.
• Assist in product installation guidance, maintenance support, and warranty claim evaluations.
• Collaborate with engineering, sales, and distribution teams to ensure customer satisfaction and technical accuracy.
• Deliver training sessions and technical presentations on inverter heat pump products.
• Maintain detailed records of service calls, troubleshooting steps, and customer feedback.

Qualifications:

• Minimum 3+ years of HVAC technical experience, preferably with inverter-driven systems.
• Strong knowledge of heat pump installation, diagnostics, and repair.
• EPA certification required; NATE certification preferred.
• Excellent written and verbal communication and problem-solving skills.
• Ability to work independently while representing the company in a professional manner.
• Willingness to travel occasionally for service, training, or trade events.

What We Offer:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package (health, dental, vision, 401k).
• Ongoing technical training and professional development.
• Opportunity to work with a leading innovator in HVAC manufacturing.
• Supportive, growth-oriented team environment.

If you’re a motivated technician with a passion for customer service and advanced HVAC technology, we’d love to hear from you.