Job Description
Job Description
This position is for our Cottonwood Heights Location. We are open every day of the year—including holidays—and as a cocktail lounge we operate late into the night. Candidates must be comfortable working evenings, late hours, and holidays as part of the role.
Role Overview:
The FOH Managers are hands-on leaders responsible for ensuring smooth daily operations, high standards of hospitality, and team consistency. This role bridges guest experience with operational excellence—guiding servers, bartenders, and support staff while coordinating with BOH and management. You’ll set the tone on the floor, solve problems on the fly, and help foster a culture of professionalism, warmth, and accountability.
Key Responsibilities:
Guest Experience & Service Standards
- Lead by example in delivering exceptional hospitality.
- Greet and engage with guests, addressing service recovery situations quickly and professionally.
- Ensure FOH staff follow service procedures, sequence of service, and Utah liquor laws.
Team Leadership & Training
- Supervise, coach, and motivate staff members during shift.
- Support execution of training programs and reinforce company standards.
- Provide real-time feedback and escalate performance concerns appropriately.
Operational Oversight
- Manage floor flow, table turns, and guest seating in coordination with hosts.
- Ensure staffing levels are adequate, scheduling, making adjustments when needed.
- Monitor cleanliness, setup, and reset of dining and lounge spaces.
- Verify compliance with health, sanitation, and safety standards.
- Assist with inventory tracking, restocking shelves, and ensuring bar/service stations are supplied.
- Support with station setups and bar prep if needed to ensure smooth service.
Financial & Compliance
- Support Managers with cash handling, comps/voids, and accurate reporting.
- Assist with money management tasks including safe counts, deposits, and drawer checks.
- Monitor staff adherence to cash handling policies and responsible beverage service laws.
Qualifications:
- 2+ years FOH leadership experience in a high-volume restaurant, bar, or lounge setting.
- Strong knowledge of service standards, guest relations, and staff training.
- Excellent communication, conflict resolution, and organizational skills.
- Ability to multitask under pressure and maintain composure during high volume.
- Current Utah Alcohol Manager Certification and Food Handlers required (or able to obtain before start).