Job Description
About Oikos:
Oikos Property Group is a family-owned real estate management company based in Gap, Pennsylvania. Our name “Oikos” — the Greek word for “home” and “family” — reflects our mission to treat every resident and property with integrity, care and community-minded service. We pair industry experience with a forward-thinking approach to technology and customer experience.
Position Overview:
The Director of Operations is a hands-on leadership role responsible for managing and executing the daily operations of Oikos Property Group while ensuring efficiency, stability, and growth. Reporting directly to the CEO, this position requires a balance of strategic thinking and hands-on execution across management, leasing, customer service, legal matters, and business development.
As a small business, this role requires an individual who is not only capable of making higher-level operational decisions but is also willing to roll up their sleeves and handle essential day-to-day tasks to keep the business running smoothly.
Key Responsibilities
1. Operational Execution & Leadership
- Handle daily administrative and management tasks directly.
- Identify and solve operational inefficiencies, improving workflows.
- Identify and implement cost-saving measures to improve profitability.
- Develop and implement operational strategies that align with the company's goals.
2. Business Development & Technology Implementation
- Research and implement new tools, software, and processes for efficiency.
- Continuously improve existing procedures to streamline operations, developing and maintaining sop’s
- Evaluate and introduce technology solutions to improve property management and communication.
3. Customer Service & Tenant Relations
- Oversee all resident communication, addressing concerns and service requests.
- Respond to inquiries via phone, email, and text.
- Mediate tenant issues and maintain positive relationships with residents.
- Handle customer feedback, complaints, and follow-up communications.
- Future potential of overseeing and working with an administrative assistant
Qualifications & Skills
- Experience: Strong background in business operations.
- Hands-on Approach: Willing to handle both higher-level strategic tasks and day-to-day execution.
- Technology Proficiency: Ability to manage property management software, CRM tools, and financial systems.
- Problem-Solving Ability: Able to quickly address and resolve operational challenges.
- Strong Communication: Ability to manage tenant relations and customer service effectively.
- Time Management: Highly organized, able to multitask and manage various responsibilities.
This role is ideal for a self-motivated and resourceful individual who thrives in both leadership and hands-on execution. The Director of Operations will play a crucial role in keeping the business running smoothly while driving improvements and growth.