Ombudsman Program Coordinator

Job Description

Job Description

Are you Ready to Launch Your Career? ????

Join us in our mission as a Ombudsman Program Coordinator at Catholic Charities of Albany.

Imagine yourself as part of an organization with a profound commitment to making a positive impact. When you choose Catholic Charities, you step into a world of endless opportunities, where your efforts collectively contribute to a brighter community. We consider it a privilege to make a meaningful difference, and we love what we do.

As the Ombudsman Program Coordinator, you will play a pivotal role in individuals' lives, making a significant impact through:

• Participates in an ongoing program of education and public awareness to address systematic problems and elder abuse as well as the program’s need to recruit Ombudsman volunteers
• Liaison with resident councils in all LTC facilities, provides presentations for staff, residents and community regarding Ombudsman services, resident rights, and other pertinent topic
• Meet with residents and family members, conduct investigations around complaints, and interview facility staff
• Represent the Ombudsman program by reviewing and responding to resident, family and/or community members complaints regarding LTC facilities, adhering to the highest level of confidentiality
• Presents the program’s services in public forums, such as speaking engagements, agency fairs, radio/television interviews, as assigned by Program Director
• Ensures that all complaints are assigned to an Ombudsman for investigation and resolution, and that back-up procedures are followed assigning a substitute Ombudsman in the absence of the assigned Ombudsman
  1. Assists with development/scheduling and participates in Ombudsman initial volunteer training, in-services and meetings

Ombudsman Program Coordinator Minimum Salary: $ 25.00

Ombudsman Program Coordinator Maximum Salary: $ 25.00

Ombudsman Program Coordinator Schedule: 2 - 3 days a week 8:30am-4pm (18 Hours)

Qualifications:

• Associate Degree in Human Services or related field
• 3-5 years of experience

We value work-life balance and offer some stellar benefits:

• For benefit-eligible positions:
  • Health/Dental/Vision/Life Insurance
  • Retirement planning options
  • Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day)
  • Click here for our Benefits Brochure
• Employee Assistance Program
• Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.)
• Exciting referral bonuses
• Ongoing training and development
• Recognition and Awards
• Career Growth
• A collaborative team culture

Catholic Charities is proud to be an Equal Opportunity Employer, fostering a workplace where every individual can shine their brightest.

Applicants have rights under Federal Employment Law:

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO) Know Your Rights

Employee Polygraph Protection Act (EPPA)