Job Description
Job Description
Job Title: Customer Service Representative
Pay: $20.00 per hour
Hours: 7:00 AM to 4:00 PM, Monday to Friday
Location: Irvine, CA
Start Date: ASAP
As a Customer Service Representative, you’ll play a key role in ensuring customer satisfaction by managing inquiries about our fantastic retail products. You’ll work closely with our support team to provide seamless service and make a positive impact on our customers' experiences.
What You’ll Do:
As a Customer Service Representative, you will be responsible for:
- Answering calls and responding to customer inquiries promptly.
- Processing orders, modifications, forms, applications, and requests.
- Maintaining a positive, empathetic, and professional attitude toward all customers.
- Communicating effectively with customers through various channels, including email and phone.
- Acknowledging and resolving customer complaints with professionalism.
- Gaining in-depth knowledge of our products to provide accurate information.
- Keeping records of customer interactions and transactions for consistency.
- Collaborating with colleagues to enhance the customer service experience.
- Providing constructive feedback on the efficiency of the customer service process.
- Ensuring overall customer satisfaction and delivering excellent support.
What You’ll Bring:
The ideal candidate for this role will have:
- A high school diploma, general education degree, or equivalent.
- Strong communication skills, both verbal and written.
- A positive, empathetic, and professional demeanor toward customers.
- Proficiency in MS Office and comfortable using computers.
- Must have 1+ years of customer service experience
- Must have order entry experience
- Effective typing skills to handle inquiries efficiently.
Company DescriptionFor more than 50 years, Helpmates has been connecting job seekers with opportunities in a variety of specialties. When you apply with us, you’ll work one-on-one with our team members so that we can get your resume in front of the right employers. Once we’ve made the connections, we know you’ll take it from there. We're excited to see you thrive!
Company Description
For more than 50 years, Helpmates has been connecting job seekers with opportunities in a variety of specialties. When you apply with us, you’ll work one-on-one with our team members so that we can get your resume in front of the right employers. Once we’ve made the connections, we know you’ll take it from there. We're excited to see you thrive!