Job Description
Job Description
GURSTEL LAW FIRM, P.C. – SKIP TRACE - ADMINISTRATIVE ASSISTANT
JOB SUMMARY
The Skip-Trace Administrative Assistant is tasked with working directly with the Skip Trace Recoveries Manager to ensure the firm's and Recoveries SKIP Department’s vision is implemented and followed. In addition, this position works directly with skip trace agents to resolve any production issues, provide work metrics, and works closely with the entire Recoveries Department leadership team.
DUTIES AND RESPONSIBILITIES
- Assist in audit-related items that are assigned to the Recoveries SKIP Department. This may include collaboration with quality assurance and other managers and key personnel to ensure department-specific material is current and accurate via an organized approach.
- Engage, communicate, manage and maintain a culture of accountability within the department regarding client communication and inter-departmental interactions.
- Answering questions that Leads, skip-trace, recovery agents, and admin staff have.
- Monitoring and reviewing production reports, priority reports, and cameras.
- Be part of the training team for skip related functions and assist in the training and on-going training of staff.
- Engage with various departments to ensure remediation's are completed timely, including individual and department remediation's. This may also include specific client remediation's requiring direct collaboration with other department leaders and ensuring they are reviewed or disputed and responded to in a timely manner.
- Assist in the role as a liaison for skip specific Jira tickets. This requires tracking, updating, sharing updates with department leadership, and ensuring projects are completed promptly and accurately.
- Attend department meetings, update department leaders with project issues, trends, completion dates, and feedback for other projects.
- Oversee the department’s robust exception reports for accuracy and adherence.
- Pull daily, weekly and monthly production inventory for distributing to internal and offshore team. Track production statuses and provide feedback to manager when applicable.
- Assist in uploading, downloading, reviewing, distributing, tracking and auditing vendor hits.
- Open, sort, bind, scan and log all mail returns and postmasters received daily.
- Control, manage, and monitor agent permissions for skip vendors.
QUALIFICATIONS AND SKILLS
- Experience in a legal work environment preferred.
- Excellent project management skills, with the ability to juggle multiple projects and tight deadlines.
- Adept at managing up, proactive, anticipating needs, problem solving and critical thinking skills.
- Excellent oral communication skills
- Ability to multi-task and excel in analyzing situations and making timely decisions in a demanding work environment.
- Ability to diagnose and resolve computer technical issues.
- Sharp assessment skills with the ability to decipher “wants” versus “needs” and comfortable negotiating prioritization accordingly.
- Self-organize and experience driving cross-functional efforts with department.
- Experience with Microsoft Office suite, particularly with Excel, Word, and Microsoft Outlook
- Knowledge of CLS collection software a plus but not required.
- Ability to extract information from collection software system to create reports or summaries for executive management.
- Ability to work independently and as a team.
- Ability to stand, sit, or walk for extended periods of time.
- Ability to bend, lift, or carry up to 20 pounds.
- Understanding of the legal process in all states preferred but will train.
COMPETENCIES
- Accountability (35%)
- Computer Skills (15%)
- Decision Making (20%)
- Ethics (30%)
TRAVEL – This position requires up to 0-5% travel. Travel excludes local commute.
COMPENSATION AND BENEFITS
- Medical, Dental, Vision, STD, LTD, Life, 401k, and Profit Sharing.
- Paid Time Off (PTO)/ Paid Holidays
GET TO KNOW US Gurstel Law Firm, P.C. (hereinafter “Gurstel” or “Firm”) is a multi-state litigation law firm representing creditors in all aspects of the legal collection process. The Firm is headquartered in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Nebraska, Nevada, Utah, Wisconsin and Wyoming. Its practice is focused on the development of attorneys’ litigation skills, strategies and industry knowledge.
CULTURE At Gurstel, we operate on our Core Values of Doing Right, Achieving Results, and Maintaining our Integrity. We champion diversity and are a very fast-paced, enthusiastic group of people! Success is celebrated and we are looking for people who share those same values with the drive to exceed expectations and think outside the box! Our culture is what makes our Firm a fun and rewarding place to work.
EOE