Job Description
Job Description
Join our dynamic team at Five Star Improvements as a Customer Service Representative. We are seeking individuals with exceptional communication skills and a passion for delivering top-notch customer service. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and building positive relationships with our clients.
Responsibilities:
- Provide outstanding customer service via phone, email, and live chat
- Assist customers with inquiries, concerns, and product information
- Utilize data entry skills to accurately input customer information into the system
- Conduct outbound calling to follow up on customer inquiries and resolve issues promptly
-Manage sales calendars
- Demonstrate excellent phone etiquette and professionalism in all interactions
- Identify opportunities for upselling products or services to enhance the customer experience
- Collaborate with the sales team to support customer needs and drive revenue growth
Skills:
- Strong proficiency in English language, both verbal and written
- Ability to analyze customer needs and provide effective solutions
- Prior experience in sales or customer service is advantageous
- Multitasking abilities to handle multiple customer inquiries simultaneously
- Familiarity with CRM systems for managing customer interactions
- Excellent interpersonal skills and a positive attitude towards problem-solving
At Five Star Improvements, we value diversity and provide comprehensive training to help you excel in your role. If you are a dedicated individual with a passion for customer service, we invite you to join our team and explore various career growth opportunities within our organization.
Thank you for considering Five Star Improvements as your next career destination. We are an Equal Opportunity Employer committed to fostering an inclusive workplace environment.