Job Description
Role: Fraud & Dispute Associate
Location: Omaha, NE 68114 (100% On-site)
Duration: 6+ Month Contract
Job Description:
- As a Fraud & Dispute Associate, you will provide support to Fiserv clients’ card portfolio chargeback programs (debit, credit, prepaid). You will investigate claims, compare multiple avenues of processing disputes/chargebacks, and decide on the best path to resolution.
- This important position is required to ensure that we take care of our clients, as well as their customers.
What you will do
- :Investigate, evaluate, and process disputes/chargebacks, contacting cardholders to investigate possible fraud
- .Understand compliance and verification procedures to effectively process cardholder information, while staying up to date on network regulatory requirements and client guidelines
- .Monitor systems to detect possible fraudulent behavior related to card usage and deliver great customer experience via inbound and outbound calls with clients and cardholders
- .Track and take action on cases within timeframes based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information
- .Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input
.
What you will need to hav
- e:High school diplo
- ma0-2 years of financial or customer service experience and/or equivalent military experien
ce
What would be great to ha
- ve:Knowledge of Regulation E and Regulatio
- n ZKnowledge of Visa and/or Mastercard operating regulati
- onsExperience with electronic funds transfer (E
- FT)Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoi
- nt)Intermediate computer skills (40 WPM minim
- um)Strong problem-solving ski
lls