Medical Office Receptionist

Job Description

Job Description

Practice Locations: Northside Hospital

Patient Care Services - Primarily for Phones/Scheduling, but with cross-training opportunities.

A Patient Care Coordinator is responsible for managing day-to-day responsibilities associated with patient calls, scheduling appointments, fielding patient telephone concerns, and various other front office tasks.

JOB ACCOUNTABILITIES*:

• Greet callers courteously, establish the reason for the call and direct incoming calls appropriately.
• Search for and/or add new patients in EMR. Add and update insurance information, complete vital areas of patient registration at time of call.
• Schedule and reschedule appointments of all types: Gyn, OB, Ancillary, “combo” appointments, in-office procedures, etc.
• Call to confirm or reschedule appointments, when necessary.
• Create or update phone encounters to send messages to nurses, prescription refills or other departments. A record of each call should be kept by entering details into the EMR system.
• Identify and direct calls that require transfer or overhead paging due to the severity of the concern.
• Review documents and be able to identify disability paperwork and understand when to email Medical Records.
• Problem solve and diffuse patient concerns, as needed. Determine the need to escalate to a manager when appropriate.
• Perform other duties as assigned or directed. Check-in/check-out responsibilities may be required to cover for other staff. All staff must function as active team players, assisting with all positions as needed or requested.

*The Company reserves the right to add or change duties at any time.

JOB QUALIFICATIONS:

• Minimum Education: High School Diploma or equivalent.
• Minimum Experience: Some previous work-related experience, eCW (eClinicalWorks) EMR experience preferred but not required.
• Bilingual English/Spanish (preferred but not required)

SKILLS:

• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Excellent customer service skills
• Must possess the ability to make decisions and problem solve

Company DescriptionAtlanta Women’s Health Group, P.C. (AWHG) is one of the largest OB/GYN practices in the Southeast, serving more than 300,000 patients, and delivering approximately 12,000 babies each year, AWHG is servicing the Atlanta Metropolitan area and is rapidly expanding through Georgia.

Company Description

Atlanta Women’s Health Group, P.C. (AWHG) is one of the largest OB/GYN practices in the Southeast, serving more than 300,000 patients, and delivering approximately 12,000 babies each year, AWHG is servicing the Atlanta Metropolitan area and is rapidly expanding through Georgia.