Customer Service Representative

Job Description

Job Description

Customer Service Representative

Job Duties:

The Customer Service Representative is the main point-of-contact for a multi-line switchboard and performs a wide range of administrative and clerical support duties. The position requires excellent communication and interpersonal skills and ability to provide information and service to a wide range of internal and external contacts. Also required is knowledge of the Bank and departmental policies and procedures.

• Greets visitors, directs them to appropriate areas and provides information
• Receives and fields incoming customer service calls and screens visitors
• Makes outbound calls to follow up on questions and concerns
• Provides an exceptional customer experience on the phone
• Acts as a liaison between he Bank and the customer
• Resets on-line banking passwords
• Block and unblock debit cards, travel exclusions and limits
• Backup to BSA officer for IRA reporting
• Go to Post Office and distribute mail to the appropriate departments
• Backup teller transactions for front line or drive-thru on lunch hours
• Print and post Harland Check billing statement
• Order checks and check supplies when needed
• Other duties as assigned

Characteristics/Requirements:

• Ability to keep topics confidential
• Team player and personable
• Strong work ethic and easily adapts to change

• Self-directed motivation
• Excellent interpersonal skills
• Superior organizational skills including attention to detail
• High School Diploma
• Professional appearance
• Excellent verbal and communication skills
• Superior multitasking
• Self-directed motivation
• Superior organizational skills and time management skills
• Strong attention to detail