ADMINISTRATIVE ASSISTANT

Job Description

Job Description

Position: Administrative Assistant

Department: Administration

Reports to: Office Manager / Director

Job Summary

The Administrative Assistant is responsible for supporting the daily operations of the business office by performing administrative and operational duties. This role requires a high level of organization, attention to detail, and the ability to communicate effectively with staff, patients, and visitors.

Qualifications

• Ability to type a minimum of 30 words per minute (WPM).
• Preferred: Minimum of one year of experience in administrative or office support roles.
• Proficiency with computers and related software applications.
• Strong telephone and communication skills.
• Excellent filing and organizational abilities.

Organizational Expectations

• Provides a positive and professional representation of the organization.
• Promotes a culture of safety through reporting, documentation, prevention, and infection control.
• Maintains competency and knowledge of current standards of practice and industry trends.
• Participates in quality improvement initiatives.
• Complies with organizational and regulatory policies and procedures.
• Delivers excellent customer service consistent with the organization's Vision, Mission, and Values.

Essential Functions / Assigned Tasks

• Answer telephone calls and distribute information appropriately.
• Assist families, doctors, and visitors with inquiries and concerns.
• Assemble personnel files with all required orientation documentation.
• Ensure completion of orientation paperwork and assignment of learning modules for new hires.
• Process service requests as needed.
• Support new admission processes as assigned.
• Maintain accurate records of employee attendance.
• Check daily call-in logs and log absences appropriately.
• Manage PRN contracts and coordinate with HR regarding contracts and benefits.
• Send all employee documentation to HR, including disciplinary actions, updated contracts, agreements, and termination forms.
• Communicate incomplete assigned learning modules to department directors.
• Perform other duties as assigned.

Physical Requirements

• Ability to bend, stoop, kneel, crouch, and perform overhead lifting as needed.
• Ability to lift and carry items weighing more than 50 pounds.