Job Description
Job Description
Exciting and unique opportunity to work with an Independent Specialty Pharmacy in Plano, TX. Seeking a full-time, highly motivated, and energetic Customer Service Representative to help us provide timely and great service to our patients and doctors.
Our pharmacy is seeking a Customer Service Representative for our facility established for the primary purpose of processing prescription drug medication orders. This position requires independent and self-directed performance as it’s primary function is to reach out to patients on proactive compliance and ordering calls. Also, this position requires a working knowledge of reimbursement-related requirements for dispensing, processing of new referrals and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist.
Customer Service Representative Duties Include:
- Handle phone calls and correspondence regarding new patient enrollment, insurance verification, medication refill, etc.
- Perform financial assistance pre-assessment for select therapy management programs and assist with patient enrollment as needed.
- Place outgoing phone calls to patients, doctors, and insurance companies.
- Respond to routine inquiries on multiple products from members, providers, pharmacies, and employer groups.
- Resolve pharmacy issues from members, providers and pharmacies; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolution.
Providing excellent customer service as well as a complete focus on patient care is a must.
Looking for a team player that wants to be a part of a family owned business!
**Includes Full Medical Coverage, Dental, Vision, Flex Spending, Health Savings Account, 401k Matching Program, and Life Insurance. Bonus, Vacation, and Holidays**
Requirements:
- 2+ years of call center experience required
- 4+ years of customer service experience required
- Exemplary verbal communication and customer service skills
- Comfortable working in fast-paced environment
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 3 years (Required)
Work Location: In person