Job Description
Job Description
The Patient Financial Advocate's primary function is to perform a thorough financial screening of patients. The Financial Advocate is also North Memorial's primary contact for patient education in areas of insurance benefits, levels of coverage, and billing and collection processes. Responsibilities include ensuring that all accounts have been cleared for billing, obtaining insurance authorization for services, securing payment arrangements (including collection of co-payment/coinsurance) prior to patient discharge and for major outpatient services, identification of other potential payment sources (including Financial Assistance program, initiating/completing the Medical Assistance application process), and providing costs estimates.
• Excellent customer service and interpersonal skills.
• Effective organizational skills, including ability to prioritize, problem solve, and resolve conflict.
• Excellent communication skills, especially when interacting with patients and families.
• Advanced knowledge of insurance, including government assistance programs.
• Must be able to work under considerable stress, using tact and diplomacy.
***This individual will be required to float between Robbinsdale and Maple Grove depending on business needs. Robbinsdale will be the home base and they must have available transportation. Float to Maple Grove could be a couple of times a month.***
Submission Requirements
Education:
- High school graduate or equivalent - Required
- Bachelor's degree - Strongly Preferred
Experience:
- 1-2 yrs work experience as Patient Financial Advocate, Patient Registration, Patient Accounting- Required
- Experience in customer service, especially in front end patient interactions regarding financial processes- Required
- Must be willing to travel between Maple Grove and Robbinsdale - Required
- Must have reliable transportation - Required
- Experience in communicating with insurance carriers to obtain authorization for services - Preferred
- Spanish or Hmong speaking - Preferred