Job Description
Job Description
Department: Enterpol
Title: Professional Services Consultant
Reports To: Enterpol Director
Status: Exempt
SUMMARY
Responsible for leading client user trainings and providing help desk support. The Professional Services Consultant will be responsible for understanding client needs, executing project delivery, training and providing technical expertise. Perform responsibilities in accordance with all company standards, policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Aid in software installations and upgrades.
- Lead user training sessions, onsite and remote.
- Help manage new client onboardings.
- Provide go-live implementation support.
- Collaborate with sales team and software developers to implement business strategies.
· Investigate user problems and identify their source(s); determine possible solution(s); test and implement solution(s) as needed.
· Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
· Escalate product support matters requiring management or development intervention.
· Work with Development Specialist to identify bug fixes and assist with software testing in preparation for new products or feature releases as needed.
· Train application users, administrators and super users of Enterpol software.
· Review or create process manuals and/or videos for Enterpol software applications.
· Update ConnectWise (CRM) records including time records/sheets, tickets and client information in timely manner.
· Travel up to 25% required. (United States)
PREFERED SKILLS AND QUALIFICATIONS
· Experience in Law Enforcement
· Experience with Enterpol Software suite
· Experience with end user application support
· Experience conducting user trainings
Company DescriptionAs an information technology company, Huber is in the business of innovation where we investigate, learn, and implement new technologies and solutions regularly. In our business, we select hardware and software vendors who line up with our core values and core traits, and we use those relationships to create excellent solutions for our clients. We are committed to excellence in our internal company operations as well as in our business practices.
Our employee's research cuts through the fog of complexity in IT; we are able to demystify the many evolution's and innovations. In addition to communicating well with clients, we are experts at integrating a client's existing hardware and software with new technologies. This collaborative approach is successful because of the breadth and depth of our technical expertise; without our extensive experience and knowledge base, we would not be able to deliver this cooperative result.
We are a Woman Owned Business Enterprise (WBE) certified by the state of Missouri
Company Description
As an information technology company, Huber is in the business of innovation where we investigate, learn, and implement new technologies and solutions regularly. In our business, we select hardware and software vendors who line up with our core values and core traits, and we use those relationships to create excellent solutions for our clients. We are committed to excellence in our internal company operations as well as in our business practices. \r\n\r\nOur employee's research cuts through the fog of complexity in IT; we are able to demystify the many evolution's and innovations. In addition to communicating well with clients, we are experts at integrating a client's existing hardware and software with new technologies. This collaborative approach is successful because of the breadth and depth of our technical expertise; without our extensive experience and knowledge base, we would not be able to deliver this cooperative result.\r\n\r\nWe are a Woman Owned Business Enterprise (WBE) certified by the state of Missouri