Job Description
Job Description
Customer Service Lead
Metro Atlanta (On-Site) | Full-Time, Hourly | ~$65,000 annually
Are you a high-performing customer service professional who's ready for more ownership, visibility, and leadership, but still loves being hands-on with customers and orders?
A growing manufacturing organization is seeking a Customer Service Lead to step into a visible and impactful role. You'll manage customer relationships, handle order processing and RMAs, assist in performance tracking, and act as the go-to resource in the absence of the Customer Service Manager.
What You'll Do:
- Serve as the escalation point for customer issues and ensure timely resolution
- Handle complex order processing, project coordination, and RMAs
- Partner closely with Sales, AR, and Operations to resolve discrepancies and maintain workflow
- Lead internal meetings, support reporting and KPI tracking, and help train and coach team members
- Keep the office running smoothly, supporting conference room prep, restocking, and process documentation
What Were Looking For:
- 24+ years of customer service experience in manufacturing, distribution, or logistics
- Experience with ERP systems (any platform) and managing high-volume order workflows
- A self-starter who takes initiative and thrives in a fast-paced, collaborative environment
- Strong interpersonal and communication skills, comfortable leading from the front
- AA or Bachelor's degree preferred
Details:
- Hours: Monday-Friday, 8:00 AM 5:00 PM (100% On-Site)
- Compensation: ~$65,000 annually (hourly, non-exempt role)
- Benefits: Full benefits eligibility after 60 days
Interested in joining a high-performing team where your voice and leadership matter? Apply today and step into the next level of your customer service career.