Job Description
Job DescriptionDescription:
Join Nu Image Surgical in our Wake Forest Call Center, where your voice becomes the first step in creating exceptional patient experiences. As a Call Center Representative, you’ll play a critical role in connecting patients, referring dental offices, and their teams to the outstanding care we provide.
What You’ll Do:
- Deliver Exceptional Service: Be the warm and compassionate voice that assists callers, answering inquiries with professionalism and empathy.
- Coordinate Seamless Scheduling: Efficiently manage appointments to ensure an effortless process for patients, dental offices, and internal teams.
- Streamline Operations: Develop and maintain secure systems to handle and distribute health information between Nu Image Surgical and referring offices.
- Enhance Accessibility: Implement strategies to optimize patient scheduling with a focus on convenience and ease.
- Solve Challenges with Confidence: Identify and proactively resolve concerns, consistently exceeding expectations.
- Foster Positive Interactions: Create a welcoming and supportive environment over the phone, making every interaction memorable and reassuring.
- Your dedication to service excellence and ability to connect with others will be vital in upholding Nu Image Surgical’ s reputation for delivering outstanding care and support.
What You Bring:
- Detail-oriented with a focus on maintaining accurate patient information.
- Strong analytical and problem-solving abilities.
- Exceptional interpersonal and communication skills.
- Proven experience in call center and customer service roles.
- Proficiency with computer systems and software's.
Preferred Skills & Experience:
- Background in dental or medical settings.
- Bilingual (Spanish-speaking) is a plus.
- Education: High school diploma or GED.
What We Offer:
- Flexible Work Schedule - Choose a four-day or five-day workweek. Select hours between 7:00 a.m. – 5:00 p.m. or 8:30 a.m. – 5:00 p.m.
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) matching
- Paid Time Off
At Nu Image Surgical, we value initiative, teamwork, and resourcefulness. If you’re passionate about delivering exceptional customer service and thrive in a fast-paced, patient-centered environment, we want to hear from you!
Requirements: