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Customer Service Representative

PFP Logistics
locationDouglas, GA, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job DescriptionSalary: $13 an hour

Company Overview:

  • PFP Logistics is a third-party (3PL)Staffing Companythat works in Warehouses' Shipping and Receiving Departments across the nation.



Primary Responsibility:
Provide timely, courteous support to customers while coordinating administrative and clerical functions that support daily warehouse operations.



Schedule + Pay

  • Monday - Friday
  • $13 an hour


Key Responsibilities:

  • Respond to customer inquiries regarding orders, shipments, inventory, and service issues.
  • Process work orders, track shipments, and update inventory records.
  • Act as liaison between customers, warehouse, and office for account support and invoicing.
  • Resolve OS&D (Over, Short & Damaged) and refused product issues.
  • Schedule loads and maintain reports to ensure loads are completed and closed.
  • Verify invoice accuracy and maintain order documentation and files.
  • Answer phones, greet visitors, and provide general clerical support.
  • Communicate customer feedback to management and assist with additional duties as needed.


Requirements:
Background Check

High school diploma or general education degree (GED).

0-2 years of related work experience.
Knowledge of Warehouse Management Systems
Knowledge of Microsoft Office Suite.
Desktop computers.
Accurate typing and data entry skills

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