District Receptionist - Job ID 89642

Job Description

Job Description

Job Summary

The Office & Admin Specialist Intermediate in this role functions as the Minnesota State Patrol East Metro District 2400 Receptionist, Records Manager and Suspense Coordinator. Details on each of the responsibilities include but are not limited to:

Receptionist: Provide receptionist and customer service by answering questions and providing the appropriate information to callers, emailers, walk-ins, and District 2400 personnel/supervisors. To be the initial point of contact between the court systems, Office of Attorney General, city and county attorneys, jails and other law enforcement agencies and direct the above agencies/persons to the proper State Patrol District personnel.

Records Manager: To act as librarian to implement, catalog and shelved, according to the rules of evidence, all audio, video, and photographs. Fulfill attorney and civilian requests for information and copies of reports, photographs, audio, and video recordings according to the Department of Public Safety Policy and Minnesota State Patrol General Orders, so that data is disseminated properly and to the appropriate parties.

Suspense Coordinator: To research and provide accurate records for the BCA suspense files to resolve custodial and non-custodial arrest issues in the CJIS files.

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify

Qualifications

Minimum Qualifications

• Skill in word processing sufficient to prepare, edit, and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper format, and free of spelling errors
• Knowledge of communications sufficient to present clear and concise explanations of governing rules and regulations in a manner that is understandable
• Skill in customer service sufficient to interpret and explain program information to customers, clients, and coworkers, such as policy, procedures, eligibility requirements, application details, and payment methods
• Knowledge of standard computer software programs for word processing, spreadsheets, and databases sufficient to create, modify, and protect files
• Skill in typing/keyboarding, using Microsoft Word or equivalent software, sufficient to produce documents such as emails and other correspondence in an efficient and timely manner
• Skill in customer service sufficient to respond effectively to clients, coworkers, and customers who have questions about agency operations and procedures (in person, in writing, on the phone, and through presentations and other electronic correspondence)
• Skill in customer service to respectfully engage with clients, coworkers and customers, when handling difficult or complex problems and resolving escalated complaints or disputes

Preferred Qualifications

• Experience with SWIFT (Statewide Integrated Financial Tool System), Employee Self-Service, CAD, data privacy rules, policies and procedures
• Database management with strong organizational and time management skills
• Data practices knowledge or experience
• Experience using a multi-line telephone system
• Experience providing administrative support in Law Enforcement
• Ability to work cooperatively with individuals from diverse backgrounds and underserved communities

Physical Requirements

Light: Requires occasionally moving and transporting such articles as file boxes and heavy hand tools or heavier materials with help from others and moving and transporting light objects frequently. Even though the weights being moved and transported may be a negligible amount, a job in this category may require positioning self to move to a significant degree or may involve maintaining a stationary position for extended periods.

Additional Requirements

This position requires successful completion of the following:

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, which includes the following components:

1. Criminal History Check
2. Reference Check
3. Fingerprints (MNJIS/CJIS)

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Megan Lund at megan.lund@state.mn.us .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Megan Lund at megan.lund@state.mn.us.

About Public Safety Dept

The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2,400 dedicated employees operating programs statewide that all have one goal: Building a safer Minnesota.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Company DescriptionWhen you bring your career to the State of Minnesota, the work you do affects the quality of life of millions of Minnesotans. From those who shape policy, to those who keep us safe, preserve our environment, or take care of our most vulnerable populations, we take our responsibilities to the public seriously. We need diverse and talented individuals – like you – to serve our great state and build a better Minnesota.

Company Description

When you bring your career to the State of Minnesota, the work you do affects the quality of life of millions of Minnesotans. From those who shape policy, to those who keep us safe, preserve our environment, or take care of our most vulnerable populations, we take our responsibilities to the public seriously. We need diverse and talented individuals – like you – to serve our great state and build a better Minnesota.