Job Description
Job Description
About Company:
At The Resort at Glade Springs, we believe that exceptional service and hospitality are the cornerstones of our success. Our commitment to creating memorable experiences for our guests is what sets us apart. As a prospective employee, you will play a vital role in upholding these values.
Our Service Philosophy:
- Guest-Centric Approach: We prioritize the needs and preferences of our guests, ensuring their satisfaction and comfort at every touchpoint.
- Attention to Detail: Every interaction matters. We strive for excellence by paying attention to the smallest details, from the cleanliness of our facilities to the warmth of our greetings.
- Proactive Problem Solving: Anticipating and addressing guest concerns before they arise is key to delivering seamless service.
Our Hospitality Culture:
- Empathy and Respect: We treat our guests and colleagues with genuine care and respect, fostering a welcoming and inclusive environment.
- Team Collaboration: Success is a collective effort. We work together, supporting and uplifting each other to achieve our common goals.
- Continuous Improvement: We are committed to learning and growing. Regular training and feedback help us enhance our skills and stay ahead in the industry.
Joining The Resort at Glade Springs means becoming part of a family that values dedication, passion, and a positive attitude. We look forward to welcoming you and working together to create unforgettable experiences for our guests. Associates enjoy great benefits including discounted golf, retail and food as well as access to our fitness center and indoor pool!
About the Role:
The Sales and Catering Coordinator must possess excellent organizational and communication skills. Duties include customer phone relations and providing assistance for Sales and Catering Managers. A friendly attitude, willingness to assist, ability to solve problems, attention to detail, and proficiency in computer office systems is required. An understanding of basic accounting principles is also helpful in this position. This position reports to both the Director of Revenue as well as the Director of Sales and Catering.
ESSENTIAL JOB FUNCTIONS: Include the following, but other duties may be assigned.
- Monitor and maintain the sales fax machine and printer for paper supply, toner and distribute incoming faxes in a timely manner
- Prepare daily flash report
- Prepare and distribute 16-day occupancy report
- Prepare monthly sales report
- Maintain supplies, sales packets, etc. so that all materials are readily available for the Sales Department
- Organize and create electronic and paper catering files
- Prepare and distribute Group Resumes and BEO Packet
- Prepare and distribute Monthly Operations Calendar
- Check 2CC spreadsheets once group invoices have been prepared
- Handle all aspects of entering group information into Maestro including – creating the file, building rates, setting up the A/R, charging deposit, entering rooming lists and setting the billing for individual reservations
- Enter actualized rooms in sales tracking software
- Distribute tentative and definite paperwork to appropriate departments
- Special projects when needed
- Take inquiries from potential clients when sales managers are unavailable
- Answer multiple phone lines: Answer all incoming lines into the sales office with the goal of a caller never goes into voicemail without requesting to do so
- Automatically prepare thank you letters with evaluations and present to Sales Manager for signature, then execute the mailing within one week of group’s departure
- Assist catering department with VIP amenities
- Prepare and send contracts, proposals and collateral to clients after approval from the Sales Manager
Disclaimer: The above statements are intended to describe the general nature of the work being performed. They are not intended to be construed as an exhaustive list of all reasonable assignments, responsibilities, duties and skills required of personnel so classified.
QUALIFICATION STANDARDS:
- Type 50 wpm
- Able to multi-task and prioritize
- Able to handle multiple phone lines
- Positive attitude
- People oriented
Education and Experience: Any combination of education and experience equivalent to graduation from combination of training or experience that provides the required knowledge.