Job Description
Job DescriptionBenefits:
- 401(k)
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Job Title: Claims Coordinator
Location: Phoenix, AZ
Company: Cal-Tera Restoration / PuroClean of West Phoenix
Employment Type: Full-Time
About Us:
Cal-Tera Restoration (dba PuroClean of West Phoenix franchise) is a trusted leader in fire, water, and mold restoration services. We pride ourselves on professionalism, integrity, and exceptional customer care. We are currently seeking a Claims Coordinator to join our fast-paced office team. This position plays a key role in coordinating new jobs, managing claims documentation, and ensuring smooth communication between customers, insurance carriers, and our internal project teams.
Responsibilities:
- Receive and record all incoming jobs according to company and program requirements
- Act as a liaison between project managers, insurance companies, third-party administrators, and customers
- Maintain the office calendar by scheduling mold inspections, estimates, and other appointments
- Enter customer and claim information into job tracking systems
- Review and verify claim accuracy prior to submission
- Maintain detailed logs and organized digital/physical claim files
- Monitor third-party program scoring and ensure compliance with service guidelines
- Provide clear, professional communication with customers and estimators
- Answer phones, greet visitors, and perform general front-office and administrative duties
- Be willing to take incoming loss calls after regular business hours on a rotating schedule
- Perform additional tasks as assigned to support office operations
Qualifications:
- Previous office or administrative experience required (restoration or insurance industry preferred)
- Strong communication, organization, and multitasking skills
- High attention to detail and accuracy
- Proficient with computers; experience using restoration software such as DASH, Mitigate, or Xactware is a plus
- Ability to work independently and in a team environment
- Must maintain an insurable driving record
- Must be able to pass a background screening (required every two years per program guidelines)
Schedule & Compensation:
- Full-time | Monday Friday
- Must be willing to answer after-hours loss calls on a rotating schedule
- Competitive hourly rate based on experience
- Benefits package may include medical, dental, vision, 401(k), and paid time off