Job Description
Summary
We are seeking a dedicated and detail-oriented Medical Assistant (MA) to join our team. The MA plays a vital role in supporting clinical operations and delivering exceptional patient experience. This non-exempt role combines direct patient care with front-of-house and administrative responsibilities to ensure smooth daily clinic operations and high-quality, personalized treatment.
The MA works closely with the Clinic Manager and Medical Provider to support efficient workflows, maintain clinical standards, and promote positive patient outcomes.
Essential Job Functions
- Perform phlebotomy on all patients, ensuring proper collection, labeling, and handling of lab samples.
- Administer intramuscular and subcutaneous injections, educating patients on self-administration as needed.
- Constitute medications and prepare them for patient pickup according to clinic protocols.
- Triage patients, collecting and recording vital signs and health metrics.
- Complete InBody scans and other metabolic health assessments to support patient care plans.
- Manage patient flow to minimize wait times and optimize clinic efficiency.
- Greet, check in, and check out all patients, ensuring a welcoming and professional experience.
- Schedule, reschedule, and confirm patient appointments via phone, email, and text.
- Handle inbound and outbound calls, following scripts and protocols to ensure consistent communication.
- Ring up retail purchases and reconcile the point-of-sale system at the end of each day.
- Scan, file, and maintain patient paperwork and clinic documentation in compliance with HIPAA standards.
- Track inventory of medical supplies, ensuring timely reordering and proper stock levels.
- Maintain cleanliness and organization in the waiting area, front desk, restroom, and all clinic common areas.
- Collaborate with the Clinic Manager and Medical Provider to ensure smooth clinic operations and exceptional patient care.
- Perform other related duties to benefit the mission of the organization.
Competencies
- Strong clinical skills, including independent and accurate phlebotomy.
- Professional communication skills, both in person and over the phone.
- Ability to multitask and adapt to changing priorities in a fast-paced environment.
- Strong organizational skills with attention to detail.
- Proficient with EMR systems, scheduling platforms, and point-of-sale systems.
- Knowledge of HIPAA and OSHA standards with a commitment to maintaining patient confidentiality and clinic safety.
- Positive, team-oriented attitude with a strong focus on patient care and service excellence.
Supervisory responsibilities
- N/A
Work Environment/Physical Demands
- Frequent direct patient interaction in a clinical setting.
- Prolonged periods of standing, sitting, and moving throughout the clinic day.
- Regular use of computer systems and phone communication.
- May be required to lift or move clinic supplies up to 25 lbs.
Required Education and Experience
- High School Diploma required.
- Medical Assistant or Phlebotomy Certification required.
- One year of experience in a receptionist, front desk, or customer service role.
- One year of medical assisting or phlebotomy experience required.
Preferred Education and Experience
- Experience in a weight loss, nutrition, fitness, or med spa setting preferred.
- Knowledge of metabolic health, including insulin resistance and metabolic syndrome, is a plus.