Cisco Hardware - UCS Series and UCS manager - L2

Job Description:

Experience range 5 - 7 years

· 5+ years of Experience in Compute Hardware troubleshooting. (L2)

 Install, administer, and maintain hardware infrastructure.

 Diagnose and correct system issues, whether these be issues with correct operation or

performance.

 Reinstate integrity of system as quickly as possible following an outage in order to minimize

downtime.

 Triage and solve user-submitted tickets, especially when they relate to the infrastructure.

 Track resource usage using monitoring and queuing software.

 Actively participate in Knowledge Management by creating new technical documents.

 Patch system firmware and software as needed.

 Peer assistance is an added trait.

Technical Skills:

 Experience with Cisco Hardware (UCS series, UCS Manager)

 Demonstrated expertise with Hardware administration, including OS (Vmware/Linux/Windows)

 Expertise with high-speed networking such as InfiniBand and 10/40 Gigabit Ethernet.

 Experience in server hardware and troubleshooting.

 Experience managing multi node clustered setup.

 Familiarity with Hardware products like: HPE Server Hardware

 Knowledge of Server profile and fault tolerance.

 Basic knowledge of Vmware infrastructure and its troubleshooting.

 Familiarity with monitoring tools like Grafana/Nagios/Opsramp.

 Knowledge on troubleshooting of ESXi and vCenter performance issues.

 Familiarity with the Server Storage connectivity basics.

 Good to have basic understanding of Nimble/Netapp/Pure/Cloudian/Data Protect cluster

solution.

 Experience in Incident/Change/Problem management and Root Cause Analysis.

Business Skills:

 Demonstrate strong written and verbal communication skills.

 Interacting and collaborating across different technology teams within HPE.

 Must work towards achieving HPE’s vision for our customers.

 Affinity and a thorough understanding of support processes defined within HPE.

 Ability to work in a 24x7 environment in rotation shifts

 Exhibit “Customer First and Customer Last Attitude” consistently.

 Ability to drive cases to closure and provide Case Summary.

 Demonstrate high level of technical & communication skills.

 Takes responsibility for end-to-end problem ownership and its