Healthcare Center Manager

Job Description

Company Overview

LA Medical Associates is a multi-specialty medical group with seven medical clinics located in Palm Beach County. We offer a comprehensive range of medical services, including Primary Care and Podiatric Medicine & Surgery, delivered by our team of experienced providers. At LA Medical, quality patient care remains our top priority and goal.

Summary

We are seeking a dynamic and highly organized Office Center Manager(s) to oversee the daily operations of our healthcare practice. This role is critical in ensuring that the office runs efficiently, providing a smooth and positive experience for both patients and staff. The ideal candidate will be responsible for managing administrative functions, supervising office staff, coordinating patient services, and ensuring compliance with healthcare regulations and organizational policies.

Center Locations include West Palm Beach, Palm Beach Gardens, Boynton Beach, Loxahatchee, Wellington, Palm Springs and Jupiter.

Responsibilities

• Oversee the day-to-day operations of the office, ensuring a clean, organized, and efficient environment.
• Implement office procedures to enhance workflow and optimize office performance.
• Manage office supplies, inventory, and ensure equipment is functioning properly.
• Coordinate with vendors (Vaxcare, etc.) and service providers as needed to maintain office infrastructure.
• Train, and evaluate staff performance.
• Schedule staff shifts and manage time-off requests, ensuring adequate coverage at all times.
• Track staff attendance based on the no fault attendance policy.
• Ensure a welcoming and efficient experience for patients from check-in to check-out.
• Address patient inquiries, complaints, and concerns in a professional and empathetic manner.
• Oversee appointment scheduling, patient follow-ups, and communication.
• Compliance & Quality Control: Ensure all office operations comply with local, state, and federal healthcare regulations.

Qualifications

• Proven experience as an Office Manager or similar role in a healthcare setting.
• Strong knowledge of healthcare industry regulations, HIPAA, and patient care procedures.
• Excellent organizational, leadership, and problem-solving skills.
• Strong verbal and written communication abilities.
• Proficiency with office software (e.g., Microsoft Office, SmartSheet, EMR systems).
• Ability to multitask and thrive in a fast-paced environment.
• Strong interpersonal skills and ability to build positive relationships with patients and staff.