Job Description
Job DescriptionDescription:
Under the general guidance and supervision of the Assistant General Manager, the Night Front Office Agent is responsible for balancing the hotel’s daily financial transactions and ensuring the accuracy of guest billing and reporting. In addition to performing overnight front desk duties, this role ensures a smooth transition between business days by auditing, reconciling, and reporting on the day’s financial activities. The ideal candidate is detail-oriented, dependable, and able to work independently during overnight hours while maintaining excellent guest service.
Requirements:
Duties and Responsibilities:
- Perform nightly audit of all hotel revenue, including room charges, food and beverage sales, and miscellaneous income
- Reconcile and balance all accounts, ensuring proper documentation of discrepancies or adjustments
- Run end-of-day reports and roll the date in the property management system (PMS)
- Prepare daily financial reports for management, including revenue summaries and occupancy data
- Perform front desk duties such as guest check-ins and check-outs, taking reservations, and responding to inquiries
- Monitor overnight security of hotel premises and report any suspicious activity or safety concerns
- Address and resolve guest concerns or emergencies in a professional and timely manner
- Maintain cleanliness and organization of front desk and lobby areas during overnight shift
- Follow established hotel policies and procedures for cash handling, guest privacy, and emergency response
- Communicate relevant information to morning staff and management through shift reports
- Utilize HotSOS for necessary service orders
- Ensure no Open Folios
- Double check Airline rates against manifest
- Ensure daily credit limits are sufficient
- Utilize existing and new technology as implemented
- May on occasion need to valet cars
- Must be able to perform Front Desk Duties
- Other duties and responsibilities as assigned
Required Knowledge/Skills/Abilities:
- Familiarity with hotel property management systems (e.g., Opera, HotSoS, etc.)
- Strong math and analytical skills with attention to detail and accuracy
- Excellent communication and customer service skills
- Ability to work independently and remain alert throughout overnight shifts
- Dependable and punctual with a professional appearance and demeanor
- Must obtain Liquor License Issued by State of Hawaii
- Flexible to work weekends, holidays, and overnight shifts
Education and Experience:
- High school diploma or equivalent required; college coursework in Accounting or Hospitality a plus
- Previous hotel front desk or accounting experience preferred